Assistant General Manager

Residence Inn Montgomeryville • North Wales, PA

21d • Onsite

About The Position

The Assistant General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction, and employee development while maintaining the integrity of the hotel. The role supports hotel sales efforts, oversees daily operations and department performance, contributes to budgeting and financial forecasting, and ensures compliance with Highgate Hotel policies, standards, and procedures.

The Assistant General Manager helps build a positive, guest-focused team environment through training, coaching, motivation, hiring, performance reviews, and fair treatment of employees. The position also supports property cleanliness and maintenance, financial reporting and invoice processing, credit and collection practices, and guest service. The role is based at Residence Inn Montgomeryville in North Wales, Pennsylvania.

Requirements

• At least 5–6 years of progressive experience in a hotel.
• Maintain a warm and friendly demeanor.
• Effectively communicate verbally and in writing with employees and guests at all levels.
• Listen to, understand, and clarify concerns raised by employees and guests.
• Multitask and prioritize departmental functions to meet deadlines.
• Handle and evaluate complex information and data from various sources to meet objectives.
• Maintain confidentiality of information.
• Comply with Highgate Hotel standards and regulations to support safe and efficient hotel operations.
• Light physical work: exert up to 20 pounds of force occasionally and/or up to 10 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.

Nice To Haves

• Bachelor's degree preferred.

Responsibilities

• Support hotel sales efforts by contacting key accounts, meeting clients, hosting events, and meeting on-site contacts regularly.
• Tour operating departments daily and make adjustments as needed through department heads.
• Conduct weekly staff meetings and training sessions, and review past and upcoming sales and operational efforts.
• Meet financial review deadlines and complete corporate-directed programs on time.
• Hold monthly financial reviews with department managers, M.I.D.'s, and available supervisors.
• Ensure department heads maintain budgeted productivity and follow Highgate Hotel checkbook accounting procedures.
• Develop managers for future advancement through competency and corporate-sponsored training.
• Participate in scheduled Manager on Duty (M.O.D.) coverage.
• Maintain direct contact with management trainees and monitor their development.
• Follow Highgate Hotel policies and procedures, and train new managers to ensure compliance.
• Oversee and assist with the hotel budget process as required.
• Ensure service-standards training is conducted in each department, including compliance with the Highgate Hotel Garden Standard of the Week training.
• Help create a positive, guest-focused team environment through employee development and motivation.
• Inspect rooms at least weekly with the Housekeeping Manager and Property Engineer.
• Ensure invoices are processed daily using the accounts payable process.
• Ensure monthly financial documents are provided to the Corporate Office in accordance with the accounting calendar.
• Maintain property cleanliness and physical condition through inspections and preventive maintenance programs with department managers.
• Ensure employees are attentive, friendly, courteous, and efficient in interactions with guests, managers, and coworkers.
• Prepare monthly financial forecasts by estimating revenues and line-item expenses, and analyze prior and projected data to create accurate reforecasts.
• Conduct management interviews and follow hiring procedures; ensure managers comply with hiring standards for departmental staff.
• Interview final candidates for management vacancies before an offer is made.
• Conduct Executive Committee members' performance appraisals and ensure managers follow appraisal standards for their staff.
• Motivate, coach, counsel, and discipline management personnel, and ensure managers follow standards when addressing their staff.
• Perform other duties requested by the Vice President or Regional Director of Operations.
• Ensure employees receive fair and equitable treatment under Highgate Hotel standards.
• Meet property contacts and prospective clients touring the hotel to support sales efforts.
• Be present in public areas during peak periods to greet guests and offer assistance.
• Ensure hotel safe-handling procedures and monthly safe audits are followed.
• Ensure monthly credit meetings are held and actively participate in hotel credit and collection policies.
• Attend required hotel meetings and trainings, maintain regular attendance, and maintain a professional appearance and grooming.
• Maximize productivity, identify problem areas, help implement solutions, and anticipate, prevent, identify, and resolve problems.
• Maintain confidentiality of information.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program (EAP)
• Educational opportunities and tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed