Orangewood Inn-Assistant General Manager

Hotel Equities Group, LLC•Kansas City, MO

About The Position

Hotel Equities is seeking a dynamic, results-oriented Assistant General Manager to support hotel operations, deliver exceptional guest service, and help achieve operational and business goals. This leadership position provides direction, accountability, and operational support within the assigned hotel function. The Assistant General Manager leads associates, supports business objectives, maintains company and brand standards, and contributes to a positive experience for guests and associates. The role includes supporting performance and financial outcomes, maintaining staffing and resources, responding to guest concerns, and coordinating with hotel leadership and other departments. The position may also support recruitment, onboarding, associate development, performance management, and succession planning. Work hours may be flexible and include evenings, weekends, and holidays as needed. Physical duties include moving throughout the hotel, using office technology for extended periods, and occasionally lifting or carrying items up to 25 pounds.

Requirements

High school diploma or equivalent required.
Previous hotel or hospitality experience appropriate to the position.
Strong communication, organizational, and problem-solving skills.
Ability to analyze information and make sound operational decisions.
Ability to work flexible hours, including evenings, weekends, and holidays, as needed.
Ability to stand, walk, bend, reach, and move throughout the hotel as needed.
Ability to use computers, tablets, phones, and standard office equipment for extended periods.
Ability to occasionally lift or carry supplies and equipment up to 25 pounds.
Ability to travel throughout the property and occasionally off-site for meetings and business needs.

Nice To Haves

Bachelor's degree preferred for director-level roles.
Previous supervisory or leadership experience preferred for management roles.
Experience with Property Management Systems (PMS).
Experience with hotel reporting and operating platforms.
Experience with Microsoft Office Suite.
Experience with department-specific systems and applications.
Authentic leadership that inspires, develops, and empowers teams.
Strategic thinking and a strong operational and financial mindset.
Service-focused approach and leading by example.
Integrity, accountability, and sound judgment.

Responsibilities

Provide leadership and direction for assigned hotel operations and associates.
Set expectations and monitor performance, productivity, and service standards.
Coach, train, develop, and recognize associates to support engagement and retention.
Monitor operational and financial performance and take appropriate action to achieve goals.
Ensure compliance with Hotel Equities standards, brand requirements, and company policies.
Respond to guest concerns and support a consistent service-recovery culture.
Manage schedules, staffing, supplies, and departmental resources as appropriate.
Review reports, trends, and key performance information to support decisions.
Communicate with hotel leadership and other departments.
Support recruitment, onboarding, performance management, and succession planning as appropriate.
Perform other duties as assigned.