Assistant General Manager | Hilton Garden Inn, Scottsdale

CSM Corporation•Scottsdale, AZ

1d•$80,000 - $85,000

About The Position

The Assistant General Manager oversees the overall management and operation of the hotel, using leadership skills to drive revenue, maximize profit, and ensure quality. The role manages assigned staff to support revenue and financial results, guest satisfaction, and positive employee relations. The Assistant General Manager provides attentive guest service, addresses guest needs and concerns, supports sales efforts for negotiated accounts and groups, and works with the General Manager and hotel team to improve guest satisfaction. The position also manages departmental expenses and labor, supports accounting and procurement procedures, and maintains company assets. The role is responsible for associate training and development, including new-hire preparation, training records, and implementation of company and brand training initiatives. It also involves interviewing, hiring, coaching, reviewing, and developing employees, addressing performance issues, and motivating staff through goals, feedback, and recognition.

Requirements

3–5+ years of progressive hotel management experience.
At least 1 year of Fosse experience.
Ability to manage multiple hotel and corporate priorities in a fast-paced environment.
Ability to communicate effectively with people at all levels inside and outside the organization.
Ability to effectively problem-solve with others.
Strong leadership skills.
High school diploma or GED.

Responsibilities

Assist and respond to guests in a friendly, positive manner and provide a high level of service.
Address guest needs and concerns proactively and effectively, and set an example for associates through exemplary guest service.
Work with the sales team to meet the needs of negotiated accounts and groups; communicate client needs from Group Resumes and BEOs to appropriate hotel staff.
Take sales calls or conduct walk-in tours when necessary, and encourage Guest Services Associates to pass leads and referrals to the Sales Team.
Work with the General Manager to identify potential obstacles to exemplary service and use available tools and knowledge to improve guest satisfaction.
Share guest satisfaction survey results with the hotel team, address identified needs and trends, and work toward brand-acceptable satisfaction scores.
Manage expenses according to budgeted and forecasted guidelines to maximize hotel profitability.
Manage labor in assigned departments through appropriate scheduling and payroll monitoring, and adjust expenditures to changing business needs.
Use the CSM procurement system and approved vendor network for purchasing.
Assist with accounting tasks and follow procedures in CSM’s Internal Accounting Audit.
Manage and maintain company assets within budget guidelines and help prolong the life of company resources.
Support ongoing associate training and development and maintain required training records.
Ensure new-hire training prepares team members for their positions; analyze and adjust training programs as needed.
Implement CSM and brand training initiatives promptly, use training resources effectively, and ensure training requirements are met.
Interview, hire, coach, and develop hotel associates.
Prepare and conduct annual employee reviews on time.
Address performance issues and take appropriate corrective action to hold employees accountable.
Motivate staff by setting goals, providing ongoing feedback, and rewarding or recognizing employees.

Benefits

Medical, dental, and vision insurance plans.
Company-paid life insurance.
Short-term disability coverage.
Company-paid long-term disability coverage for eligible employees.
401(k) plan with company match.
Tuition reimbursement.
Voluntary benefits, including critical illness, hospital indemnity, accident insurance, pet insurance, and identity theft coverage.
Time off.
Scholarship program.
Hotel discounts.
Quarterly bonus.