Assistant General Manager

Trulieve•Muhlenberg Township, PA

7d•Onsite

About The Position

The Assistant General Manager supports the General Manager in leading and supervising store personnel, tracking and managing inventory, achieving key performance metrics, and ensuring efficient daily store operations. The role is also responsible for regulatory compliance and delivering an exceptional customer experience. The Assistant General Manager partners with the General Manager on service and sales strategies, staff development, labor management, and day-to-day store leadership.

Requirements

Two years of related experience and/or training, or an equivalent combination of education and experience.
Prior cash-handling experience.
Ability to train, develop, and evaluate a team of 40 or more employees.
Strong interpersonal skills and professionalism to communicate with all levels of management and staff, while maintaining confidentiality and discretion.
Conversational English ability to communicate effectively with customers and team members, operate electronic equipment, understand safety procedures, and use telecommunication devices.
Ability to analyze data and draw appropriate conclusions to inform policies and procedures.
Ability to interact respectfully and politely with customers and team members.
Ability to pass level 1 and level 2 background checks.
Must be at least 21 years of age.
Ability to function independently and demonstrate flexibility, personal integrity, and effective working relationships with residents, personnel, and support agencies.
Ability to work with patrons of different ages and abilities, including people experiencing emotional distress or displaying a hostile attitude.
For delivery locations only, a valid driver’s license and ability to pass an MVR background check.

Nice To Haves

Prior management experience, preferably in retail and/or customer service.

Responsibilities

Partner with the General Manager to plan and implement strategies that drive service standards and positive sales results.
Maintain brand standards in visual merchandising.
Ensure consistent compliance with applicable state regulations.
Review and communicate company SOPs, ensure compliance, and work with leaders to communicate changes to employees.
Coach, train, and develop the team to meet company service standards and specific objectives.
Monitor and maintain store inventory.
Handle and resolve patient issues and escalations while on duty.
Maintain professional working relationships with business partners.
Assist the General Manager in managing the labor budget to meet business needs.
Maintain strict confidentiality and compliance.
Perform other tasks assigned by management.