Assistant General Manager

Carvana•Plainfield, IN

14d•Onsite

About The Position

The Assistant General Manager leads a high-performing vehicle operations team and supports the customer experience at an ADESA auction site. The role requires a strong understanding of operational, sales, and financial processes, along with effective communication and relationship-building. The Assistant General Manager develops a customer-service-driven, operationally efficient team and helps achieve operational objectives related to customer needs. This is a high-expectation, high-accountability leadership role with opportunities for career growth across the organization. Relocation is required within 6–18 months of starting the position. The temporary site address is 2950 East Main Street, Plainfield, Indiana 46168, United States. ADESA is a Carvana-owned company operating more than 50 physical wholesale vehicle auction locations in the United States. Its sites provide vehicle services such as logistics management, repair and reconditioning, and auction remarketing; many also serve as Carvana distribution hubs and reconditioning facilities. The company describes its culture as service-oriented, collaborative, fast-paced, and competitive.

Requirements

High school diploma or GED required.
At least 5 years of people management experience.
At least 7 years of customer service experience.
Must be at least 18 years old and have a valid driver's license.
Must be able to read, write, speak, and understand English.
Must pass a complete background check.
Relocation is required within 6–18 months of starting the position.
Ability to work effectively in a fast-paced, high-pressure environment where speed and quality matter.
Self-motivation to drive efficiency, teamwork, and a strong customer experience.
Ability to maintain polished and professional behavior.
Strong communication and presentation skills.
Ability to lead through encouragement and coaching and resolve conflict constructively.
Sales- and customer-focused approach with organized, systematic work habits.
Demonstrated follow-through with internal partners and external customers.
Forward-thinking approach, comfort with change, and ability to act as a change champion.
Detail orientation and consistency in executing job duties.

Nice To Haves

College education preferred.
Automotive or auction experience preferred.
CRM experience preferred.

Responsibilities

Set a positive, customer-focused team culture and promote morale and collaboration.
Recruit and hire team members and use performance management tools to support their development.
Address employee relations matters, communicate problems to the General Manager, and apply consistent disciplinary action in accordance with company policy.
Ensure follow-through on directives, bulletins, schedules, and accounting from the General Manager, designated managers, and corporate sources.
Communicate effectively across the team and facilitate cross-functional communication between departments.
Lead dealer consignment and commercial account teams in accordance with corporate guidelines to achieve profitable sales volume.
Support end-to-end customer solutions and advise the sales team on products, services, and effective use of technology.
Ensure use of marketing tools for selected customer accounts as instructed.
Monitor local competition and recommend competitive strategies to the General Manager and marketing department.
Attend periodic profit and loss reviews with the Controller and General Manager; manage sales records, controllable expenses, and costs affecting profitability.
Monitor customer accounts and coordinate with other managers to ensure compliance with sale plan layouts, corporate requirements, and directives; assist with corrective procedures or collection of outstanding receivables when needed.
Build positive, trusted relationships with customers and employees, act as the at-auction contact for customer needs, and provide fast, friendly service.
Resolve customer complaints courteously and inform the General Manager or designated manager of serious complaints or incidents.
Translate operational and process initiatives into actionable tasks, support operational administration, and coordinate communication to move vehicles through the process.
Inspect auction operations work to ensure it meets customer requests.
Monitor facility conditions, vehicles, property, and equipment for cleanliness, maintenance, and safety.
Partner with corporate teams to implement company initiatives and ensure compliance with policies, procedures, and applicable state and federal laws.
Monitor compliance with customer, contractor, and supplier agreements.