Assistant General Manager

Ritual House•Pittsburgh, PA

63d•Onsite

About The Position

Shorty’s North Shore is looking for an experienced, energetic, and hospitality-driven Assistant General Manager to join our leadership team! This role involves working closely with the General Manager to lead the entire operation—from our people and guest experience to sales, labor, cost controls, training, and daily execution. The ideal candidate will bring ENERGY while understanding the BUSINESS in a fast-paced, high-volume environment with 30+ TVs, DJs, live entertainment, large parties, and special events.

Requirements

3+ years of restaurant, bar, hospitality, or management experience
Previous Assistant General Manager, Restaurant Manager, or comparable leadership experience
High-volume restaurant and bar experience strongly preferred
A hands-on leader who enjoys being on the floor and working alongside the team
Proven ability to lead, coach, develop, and retain great people
Strong understanding of FOH and BOH restaurant operations
Knowledge of labor management, scheduling, inventory, cost controls, and profitability
Strong understanding of beverage and food operations
Ability to analyze the business and make smart operational decisions
Strong guest-recovery and problem-solving skills
Ability to remain calm, organized, and effective during high-volume shifts
Strong communication, leadership, and organizational skills
Professional presence with a positive attitude and GREAT energy
Passion for hospitality and creating memorable guest experiences
Ability to work nights, weekends, holidays, game days, concerts, and special events
Must be 21+

Responsibilities

Partner with the General Manager to lead all aspects of daily restaurant operations
Lead, coach, train, develop, motivate, and retain our team
Help build a positive, energetic, accountable, and FUN workplace culture
Run successful shifts from opening through closing
Be visible and engaged—we lead from the floor, not from the office
Ensure outstanding hospitality and consistent guest experiences
Support and develop managers, servers, bartenders, hosts, bussers, and BOH team members
Maintain strong service, food, beverage, cleanliness, and operational standards
Manage labor based on sales, business volume, game days, and special events
Assist with scheduling and staffing to ensure the restaurant is positioned for success
Monitor sales, labor, food cost, beverage cost, comps, voids, and other key operating metrics
Help manage inventory, ordering, pars, waste, and cost controls
Ensure proper cash-handling and POS procedures
Assist with recruiting, interviewing, onboarding, and training
Maintain company policies, safety procedures, and responsible alcohol-service standards
Handle guest concerns quickly, professionally, and with genuine hospitality
Help execute game days, DJs, concerts, large parties, private events, and special events
Identify opportunities to increase sales and improve profitability
Work closely with the General Manager and leadership team to continuously improve the business
Lead by example every single shift