Assistant General Manager

BOURBON & BONES - OLD TOWN • Scottsdale, AZ

8d

About The Position

Bourbon & Bones Old Town is seeking an experienced Assistant General Manager to support the General Manager in overseeing daily restaurant operations, developing a high-performing team, and driving financial results. The role focuses on delivering exceptional, personalized guest experiences in keeping with upscale steakhouse standards, maintaining elevated hospitality and service execution, and ensuring operational excellence. The ideal candidate has a background in upscale dining, fine dining, or high-volume steakhouse operations and leads hands-on by example while developing talent and holding the team accountable.

Requirements

• Minimum of 3–5 years of restaurant management experience.
• Must be at least eighteen years old.
• Proven success managing restaurant operations, including staff management, financial performance, and guest satisfaction.
• Strong leadership and interpersonal skills to motivate and inspire the team.
• Exceptional customer service and communication skills to engage with guests and resolve issues effectively.
• Proficiency in financial analysis, budgeting, and cost control measures.
• Detail-oriented, with excellent organizational and time-management abilities.
• Ability to thrive in a fast-paced, high-pressure environment and make sound decisions quickly.
• In-depth knowledge of food and beverage industry trends, best practices, and regulations.
• Must be able to work flexible hours, including evenings, weekends, and holidays.
• Must have a valid Food Handlers Certification.
• Must have an Alcohol Service License or certification.
• Must be able to work late nights and unpredictable hours.
• Must be able to stand for prolonged periods and work in a kitchen.
• Must be able to lift up to 50 pounds at times.
• Manual dexterity to cut and chop foods and perform related tasks.

Nice To Haves

• Previous experience as an Assistant General Manager, Restaurant Manager, or equivalent leadership role.
• Preferred Sommelier Level 1 or equivalent.
• Title 4 Manager Certification.
• 10 years of management experience, including 3 years in a General Manager role, preferably in fine dining or upscale steakhouse establishments.
• Culinary degree or equivalent certification.

Responsibilities

• Assist the General Manager in overseeing daily restaurant operations.
• Hire and train restaurant staff.
• Organize and oversee staff schedules.
• Conduct timely and constructive performance evaluations.
• Handle employee discipline and termination in accordance with restaurant policy.
• Deliver an exceptional and personalized guest experience consistent with upscale steakhouse standards.
• Build relationships with guests and VIP clientele.
• Resolve guest complaints and service recovery opportunities professionally.
• Maintain management presence and engagement throughout every shift.
• Maintain elevated standards of hospitality, professionalism, and service execution.
• Assist in achieving restaurant sales, profitability, and operational goals.
• Monitor labor costs, food costs, beverage costs, and controllable expenses.
• Review sales trends and identify opportunities to improve performance.
• Assist with budget management and financial reporting.
• Ensure proper cash handling, POS procedures, and financial controls.
• Identify opportunities to increase revenue, improve efficiency, and maximize profitability.
• Ensure compliance with federal, state, and local health and safety regulations.
• Maintain food handling, sanitation, and alcohol service standards.
• Ensure proper food storage, temperature controls, and cleanliness.
• Maintain compliance with company policies and employment practices.
• Promote a safe and respectful workplace for employees and guests.

Benefits

• PTO.
• Dining discounts: 50% off meals at Cold Beers & Cheeseburgers and 25% off meals at Bourbon & Bones.
• Corporate shoe program through Shoes for Crews and Skechers.
• Competitive pay.
• Flexible scheduling.
• 401(k).
• Full-time employees are eligible for medical and prescription benefits, dental and vision coverage, a Health Savings Account (HSA), a wellness program, and a discounted pet care plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed