Assistant General Manager
About The Position
The Assistant General Manager (AGM) assists branch management with the tactical execution of complex quick-service, casual-dining, or similar restaurant operations. The AGM ensures the restaurant is clean, ready for business, properly staffed, and operating to high standards, using prescribed policies and procedures to make management decisions. The position supervises restaurant associates and supports daily operations, staffing, hiring decisions, customer service, financial and operational monitoring, food and workplace safety, inventory ordering, and cash handling. The AGM typically reports to the General Manager, Director of Operations, or an intermediate F&B Multi Unit Manager I. The role is exempt under the Fair Labor Standards Act and requires a varied, rotating onsite schedule that includes opening, busy dayparts, and closing shifts.
Requirements
- At least 6 years of food and beverage, cash-handling, and customer-service experience.
- At least 4 years of supervisory or lead experience in a casual-dining restaurant or production kitchen.
- Ability to speak, read, and comprehend instructions, short correspondence, and policy documents, and to converse comfortably with customers.
- Knowledge of applicable federal, state, and local sanitary, safety, and health standards, and procedures and protocols for complying with HACCP standards.
- Ability to work varied shifts across operating days and hours, including opening, busy dayparts, and closing, to monitor associates’ work activities.
Responsibilities
- Complete opening, daily, and closing procedures and checklists in accordance with company policies and procedures.
- Assist the GM or F&B Multi Unit Manager I in supervising day-to-day activities of associates within assigned restaurants or points-of-sale.
- Interview candidates and make hiring, termination, advancement, promotion, and other associate status-change decisions within the unit.
- Promote HMSHost as an employer of choice in the local community.
- Review financial and operational data and reports, monitor progress toward unit goals, and assign associates to help meet objectives.
- Ensure the company’s and branch’s diversity and inclusion philosophy is understood and actively carried out in the restaurant.
- Resolve customer and associate questions and problems using judgment and discretion, referring complex matters to senior leaders when appropriate.
- Ensure compliance with adult beverage policies and that restaurant staff understand and follow applicable procedures.
- Assign work tasks, prepare schedules, and ensure all shifts are covered.
- Ensure associates take all mandated rest breaks and meal periods.
- Keep display areas clean, stocked, and visually appealing.
- Ensure equipment is in good working order.
- Operate the cash register and void transactions as needed while following cash-handling policies and maintaining cash security.
- Monitor compliance with wellness and safety procedures and guidelines, promote safety awareness, and report safety concerns to the GM.
- Perform health and safety activities specified in the Manager’s Guide to Associate Health and Safety.
- Place unit orders, receive goods, and process invoices.
- Ensure the company has current contact information for all restaurant associates.
Benefits
- Health, dental, and vision insurance
- Paid time off, including vacation, flex, or sick time
- Holiday pay
- Meal and transportation benefits
- 401(k) retirement plan with company match
- Company-paid life insurance
- Tuition reimbursement
- Employee assistance program
- Training and career growth opportunities
- Referral program with a bonus for referring a friend
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
