Assistant General Manager

Topgolf•Rogers, AR

About The Position

Topgolf is seeking an Assistant General Manager to lead venue operations and help deliver high-quality guest experiences in a high-energy, high-volume sports entertainment environment. This leader oversees department managers and their teams, holds leaders accountable for operating standards, staffing, and safety, and assumes full venue accountability when the General Manager is absent. The role involves forecasting and managing sales and expenses, using business metrics to improve performance and profitability, and developing leaders across departments. The Assistant General Manager remains visible on the floor, engages with guests, champions hospitality, and uses feedback and operational data to improve the guest experience. The role also supports community relationships, brand-building events, partnerships, and activations while upholding Topgolf’s core values of Fun, One Team, Excellence, Courage, and Caring. Topgolf describes this as a leadership role for someone working toward running a venue of their own.

Requirements

At least 5 years of restaurant, hotel, or entertainment venue management experience, including at least 2 recent years as an Assistant General Manager or General Manager in a multi-unit operation.
Proven record of leading multi-unit operations in a high-volume environment.
Ability to obtain licenses and certifications required for the location.
Must be at least 21 years old where required by state or local law.
Ability to lift, carry, and move items up to 50 pounds occasionally, including bending, stooping, and carrying.
Ability to remain on feet and in motion for extended periods, including standing, walking, and navigating stairs.
Ability to perform physical tasks consistently throughout the workday in a fast-paced venue environment.
Ability to work outdoors for extended periods in varying weather conditions, including heat, cold, and inclement weather.
Ability to communicate clearly and effectively in moderate to high background noise.
Ability to remain stationary for periods while performing desk-based tasks, including using a computer and reviewing documents.

Nice To Haves

Bachelor’s degree in a related field; equivalent education and professional experience will be considered.

Responsibilities

Oversee department managers and their teams in delivering best-in-class guest experiences.
Hold leaders accountable for operating standards, staffing, and guest and team safety.
Step into the General Manager role during absences and take ownership of full venue accountability.
Forecast and manage sales and expenses across departments.
Use business metrics and trends to drive performance and maximize profitability.
Coach and develop direct reports and invest in their growth as leaders.
Drive team member engagement across all departments.
Support effective hiring, scheduling, and team building across the venue.
Delegate clearly and follow up to ensure execution.
Remain visible on the floor and interact with guests to assess and elevate their experience.
Champion a culture of hospitality across every touchpoint.
Use guest feedback and operational data to continuously improve the experience.
Cultivate relationships with community leaders and local organizations.
Support brand-building events, partnerships, and activations.
Uphold Topgolf’s core values: Fun, One Team, Excellence, Courage, and Caring.
Drive results, build effective teams, ensure accountability, and make sound and timely decisions.