Assistant General Manager
One Off Hospitality Group Ltd•Chicago, IL
•$60,000 - $65,000•Onsite
About The Position
The Assistant General Manager at Avec West Loop oversees front-of-house activities in accordance with standardized policies to provide efficient, friendly service and profitable operations. The role emphasizes detailed FOH organization and service, memorable guest experiences, staff supervision, and maintaining standards for cleanliness, safety, and quality. The Assistant General Manager reports to the General Manager.
Requirements
- High school diploma or GED.
- ServSafe certification required.
- BASSET certification required.
- Open availability.
- Ability to handle stress under pressure.
- Willingness to maintain a clean, healthy, and safe working environment.
- Ability to coordinate multiple activities with attention to detail.
- Ability to work independently with minimal supervision.
- Ability to tolerate potential allergens, including peanut products, egg, dairy, gluten, soy, seafood, and shellfish.
- Ability to be flexible with job demands and open-minded when asked to complete tasks.
- Ability to operate and use equipment necessary to run the restaurant.
- Ability to move or handle equipment weighing generally 0–50 pounds.
- Ability to work varied hours and days as business dictates.
- Ability to stand for up to 8–10 hours a day.
Nice To Haves
- Familiarity with 7 Shifts, Tock, and/or Toast.
- Strong bar background, especially experience with ordering, menu development, and inventory management.
Responsibilities
- Maintain a cheerful, courteous disposition and a neat, clean, professional image.
- Promote cooperative effort, team spirit, and good morale among employees.
- Understand FOH hourly roles and duties and assist as needed during absences or increased volume.
- Uphold company policies and systems for office duties and guest service.
- Maintain detailed knowledge of food and beverage menu items and train staff on them.
- Supervise staff before, during, and after service to support guest satisfaction and uphold cleanliness and quality standards.
- Participate in daily inspections and periodic audits to check equipment safety.
- Collaborate with the General Manager, marketing, and social media teams on promotions and advertising.
- Provide excellent guest service, including greeting guests and visiting tables during service.
- Build and strengthen relationships with new and returning guests.
- Resolve guest complaints politely, follow up when needed, and report escalated situations to the General Manager.
- Maintain a strong understanding of the company’s background, core values, and philosophy.
- Follow company safety and sanitation policies and procedures.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
