Assistant General Manager

Accelerated Brands•Port Arthur, TX

3d•$15 - $24•Onsite

About The Position

At Trademark Car Wash, the Assistant General Manager is a frontline leader who supports daily operations, guides team members, and helps ensure an exceptional customer experience. This leadership position maintains operational standards, reinforces company expectations, and supports site performance during assigned shifts. The Assistant General Manager acts as the location leader when the Site Manager is absent and is responsible for operational excellence, safety, and team performance during those shifts. The position is paid weekly and may be eligible for performance-based incentives and commissions. A flexible schedule is required, including opening and closing shifts, weekends, and holidays. The role supports team leadership and development, customer service, daily site operations, equipment maintenance and safety, and financial and administrative activities. The work is active and physically demanding, takes place outdoors in varying weather, and involves working around water, cleaning products, and moving vehicles.

Requirements

Must be at least 18 years of age.
Reliable transportation is required.
Ability to work a flexible schedule, including opening and closing shifts, weekends, and holidays.
Minimum of two years of supervisory, retail, hospitality, or service-industry leadership experience preferred.
Strong customer service, communication, and leadership skills.
Basic computer skills and ability to learn company systems.
Mechanical aptitude and willingness to learn equipment operation and maintenance.
Ability to stand and walk for extended periods throughout the workday.
Ability to bend, squat, reach, and perform repetitive motions regularly.
Ability to lift, carry, push, and pull up to 50 lbs.
Ability to work outdoors in varying weather conditions, including heat, cold, rain, humidity, and direct sunlight.
Ability to work around water, cleaning products, and moving vehicles in a fast-paced environment.
Comfort working in a fast-paced, physically demanding environment.

Nice To Haves

At least two years of supervisory, retail, hospitality, or service-industry leadership experience is preferred.

Responsibilities

Support the Site Manager in leading, coaching, and developing site-level team members.
Provide ongoing feedback and reinforce performance expectations.
Assist with onboarding and training new employees.
Hold team members accountable for company policies, procedures, and service standards.
Foster a positive, productive, and customer-focused work environment.
Deliver and promote exceptional customer service throughout every shift.
Address customer concerns and resolve issues professionally and promptly.
Ensure customers receive a consistent, high-quality experience.
Support membership sales, service upgrades, and promotional initiatives.
Oversee daily site operations when the Site Manager is absent.
Assist with opening and closing procedures and ensure operational readiness.
Monitor site cleanliness, organization, and overall appearance.
Lead daily workflow and assign responsibilities to team members as needed.
Ensure efficient operation of wash equipment and systems.
Perform basic troubleshooting and preventative maintenance on equipment.
Coordinate repairs and report equipment concerns as necessary.
Maintain compliance with company safety policies and procedures.
Promote a safe work environment through training, accountability, and leadership.
Ensure proper handling and storage of chemicals and cleaning products.
Support site sales, membership, and profitability goals.
Assist with cash handling, deposits, and operational reporting.
Monitor inventory levels and support ordering processes.
Use company systems and tools to support daily operations and performance tracking.