Assistant General Manager

Trulieve•Fort Myers, FL

21d•Onsite

About The Position

The Assistant General Manager supports the General Manager in leading and supervising store personnel, tracking and managing inventory, achieving key performance metrics, and ensuring efficient daily store operations. The role is responsible for regulatory compliance and delivering an exceptional customer experience. It partners with the General Manager to implement strategies that support service standards and sales results, develops and coaches employees, handles patient issues and escalations while on duty, and assists with labor-budget management. The position is hourly and scheduled for 40–45 hours per week, with flexible hours depending on store needs. Availability to work evenings, weekends, and holidays is required. Remote work is not available. Salary is commensurate with experience. The position offers opportunities for monthly bonuses, a 401(k) plan, a comprehensive benefits package, and paid time off.

Requirements

Two years of related experience and/or training, or an equivalent combination of education and experience.
Prior cash-handling experience.
Ability to train, develop, and evaluate a team of 40 or more employees.
Strong interpersonal skills and professionalism to communicate with all levels of management and staff, and uphold confidentiality and discretion.
Ability to communicate in conversational English to work effectively with customers and team members, operate electronic equipment, comprehend safety procedures, and use telecommunication devices.
Demonstrated ability to analyze data and draw appropriate conclusions to inform policies and procedures.
Ability to interact respectfully and politely with customers and team members.
Must pass Level 1 and Level 2 background checks.
Must be at least 21 years old.
Must function independently and demonstrate flexibility, personal integrity, and the ability to work effectively with residents, personnel, and support agencies.
Ability to relate to and work with patrons of different ages and abilities, including patrons experiencing emotional distress or displaying a hostile attitude.
Must be available to work evenings, weekends, and holidays.
Must be able to move throughout the facility, including tight spaces; communicate and exchange sensitive information; observe and inspect details; and operate computing devices.
Must be able to manipulate objects of varying sizes and weights, push and pull up to 50 pounds, lift, carry, and position up to 50 pounds, use stools, ladders, or steps, and crouch, stoop, kneel, or crawl.
Must have visual and auditory acuity, with or without aids, to perform the functions of the position.

Nice To Haves

Prior management experience, preferably in retail and/or customer service.
A valid driver's license and passing MVR background check are required for delivery locations only.

Responsibilities

Partner with the General Manager to plan and implement strategies that drive service standards and positive sales results.
Maintain brand standards in visual merchandising.
Ensure consistent compliance with state-specific regulations.
Review and communicate company standard operating procedures (SOPs), ensure compliance, and work with the General Manager and other leaders to communicate changes to employees.
Provide coaching, training, and development focused on company service standards and accountability for meeting objectives.
Monitor and maintain store inventory.
Handle and resolve patient issues and escalations while on duty.
Maintain professional working relationships with business partners.
Assist the General Manager in managing the labor budget to meet business needs.
Maintain strict confidentiality and compliance.
Perform other tasks assigned by management.