Assistant General Manager

CLUB4 FITNESS•Bayou Cane, LA

6d•Onsite

About The Position

The Assistant General Manager supports the General Manager in leading the team, delivering an excellent member experience, and growing revenue. The role is an extension of the General Manager and oversees facility operations when the General Manager is absent. It shares oversight of CLUB4 operations, with responsibilities spanning customer experience, community partnerships, membership sales, and hiring, coaching, mentoring, and developing staff within established budgets. The Assistant General Manager helps achieve financial sustainability, customer satisfaction, sales performance, and financial returns, and is accountable for the successful management, administration, and daily operations of the gym. Monthly bonuses are available when established KPI metrics are met or exceeded. The position reports directly to the General Manager and operates under the direction of an assigned Regional Manager. It has direct reports, including Childcare Associates and Managers, Front Desk Associates, MODs, and AGMs. The role is full-time, non-exempt, based in Houma, Louisiana, and offers a stated salary range of $15.00–$15.00 per hour, plus additional monthly bonuses.

Requirements

Hard-working, goal-oriented, enthusiastic, and energetic.
Solid work ethic and strong decision-making skills.
Self-starter who takes initiative with minimal direction and supervision.
Basic computer, math, and communication skills.
Strong customer service skills; fitness-industry experience is preferred.
Detail- and results-oriented, with professionalism and strong organizational skills.
Strong time-management skills and ability to manage multiple priorities in a rapidly changing environment.
Ability to work autonomously and collaboratively within teams.
Computer proficiency and familiarity with Microsoft Office Suite.
Ability and desire to learn club operations and oversee club operations personnel when the General Manager is absent.
Ability to travel to other clubs as needed.
High school diploma or equivalent (GED) required.
CPR/AED certification required.
Some supervisory or leadership experience in a high-level customer service industry is preferred.
A two- or four-year degree or four years of supervisory experience is preferred.
Related work experience or additional education or training may be accepted as a substitute for specified education and experience requirements at the discretion of CLUB4 Fitness Human Resources or the Managing Partner.
Reasonable accommodations may be possible to enable individuals with disabilities to perform the essential functions.

Nice To Haves

Strong sales background.
Some supervisory or leadership experience in a high-level customer service industry.
A two- or four-year degree or four years of supervisory experience.

Responsibilities

Provide reliable scheduled service and lead staff in the absence of the General Manager.
Make sales calls to prospective members who have visited the club or expressed interest online.
Be responsible for the location's overall sales numbers and partner with the General Manager to grow sales and profit.
Help maintain a welcoming atmosphere for members, prospective members, and guests, and ensure staff follow customer service guidelines.
Support staff development and help employees grow their skills and opportunities within the company.
Collaborate with the General Manager and Regional Manager to address club and online issues involving employees and members respectfully and promptly.
Promote a superior customer experience and actively promote CLUB4 Fitness in local communities.
Ensure daily deposits are accurate and completed on time.
Monitor compliance with company policies, procedures, and organizational standards.
Monitor club inventory and ensure adequate supplies are available.
Oversee employee payroll and scheduling to ensure the club is adequately staffed.
Keep the facility clean and ready to pass inspections.
Schedule and reassign staff to meet club needs when the General Manager is absent.
Maintain confidentiality of proprietary and sensitive information.
Partner with the General Manager and MOD to support strong team communication and effective working relationships.
Maintain complete knowledge of and adhere strictly to company policies and procedures.
Perform other duties assigned by the General Manager, Regional Manager, or Managing Partner.