Assistant General Manager

EōS Fitness•Rancho Santa Margarita, CA

14d•$20 - $22

About The Position

The Assistant General Manager reports directly to the General Manager and assists with the Sales team and day-to-day tasks. The role focuses on leading, coaching, and training the Sales team to create a fun atmosphere, serve as great hosts, and provide information to members, guests, and staff. The Assistant General Manager connects with prospective members, supports their membership journey, and helps them succeed, while remaining flexible as gym needs evolve and duties may change at management’s discretion. The role leads sales activity, oversees membership billing and lead follow-up, and supports staff communication and facility operations. It also promotes high-quality customer service, helps resolve member concerns, and communicates calmly during emergencies or disruptions. The position requires working in a gym setting and includes routine, repetitive bending and lifting more than 40 pounds. The stated California pay range is $19.90–$21.90 USD, with eligibility for additional variable income opportunities, including commission and bonus, and a post-training increase.

Requirements

2 years of customer service experience.
3–4 years of sales experience.
1 year of supervisory experience.
Strong verbal and written communication skills for interacting with employees, management, and vendors.
Excellent relationship-building and influencing skills with people at all levels and in all functions.
Strong attention to detail, a systematic and thorough approach to problem solving, and good time-management, organizational, and record-keeping skills.
Excellent MS Office skills.
Must successfully pass a background check.
CPR certification required within 30 days of hire.
Ability to work in a gym setting, move about club floors and rooms, and communicate with employees, members, and the public.
Ability to bend routinely and repetitively to lift more than 40 pounds.
Ability to access and operate the company computer system, prepare documents, enter data, and read reports from a computer database or email system.

Nice To Haves

Prior experience in or a strong interest in the fitness industry.
Embraces EōS Fitness’ Core Values: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.

Responsibilities

Ensure sales targets are met, particularly during weekends or when the General Manager is not present, by leading the team and driving sales initiatives.
Sell club memberships, individual memberships, fitness services, products, and programs to meet or exceed sales goals.
Oversee membership billing processes, monitor the sales process, and ensure timely follow-up with leads and prospects.
Communicate goals, expectations, and procedures to staff members so they understand their roles and responsibilities.
Supervise facility maintenance and cleanliness, including equipment, locker rooms, and common areas.
Ensure compliance with health and safety regulations, maintain proper certifications, and implement safety protocols.
Address member concerns or complaints, manage membership inquiries, and resolve issues promptly.
Engage with members in a friendly and approachable manner, listen to their needs and concerns, and provide clear and helpful responses.
Communicate calmly and clearly with staff and members during emergencies or unexpected disruptions, providing instructions and updates to support their safety and well-being.
Lead, coach, and train the Sales team to create a fun atmosphere, be great hosts, and serve as an information hub for members, guests, and staff.

Benefits

Free membership for the employee and one family member.
Discounted personal training and merchandise, including supplements.
Employee referral program.
Daily Pay access to funds before payday.
Competitive pay, vacation pay, holiday pay, and sick pay.
Group health, dental, and vision coverage; Supplemental Life; and Employee Assistance Program.
401(k) with company matching.
Personal education growth options with Sophia Learning.
Variable income opportunities including commission and bonus.
Post-training increase.
Highly energetic and collaborative team.
Management team that cares about professional development.