Assistant General Manager

PLANET FITNESS•Port Charlotte, FL

4d•Onsite

About The Position

The Assistant General Manager oversees club operations to help ensure an exceptional Judgement Free member experience and a financially successful club. The role leads employees in a positive, motivating manner and calls for a results-oriented leader committed to quality service. The Assistant General Manager supports front desk activities, member service, staff hiring and development, shift coverage, cash handling, and facility cleanliness and maintenance. The position also helps ensure a welcoming environment, staff accountability, member safety, and timely equipment repairs.

Requirements

At least 1 year of supervisor or manager experience in a high-volume restaurant or retail environment, or 2 years of Planet Fitness experience preferred.
Comfortable working a flexible rotating schedule.
Familiarity with Microsoft Word and Microsoft Excel.
High school diploma or equivalent required.
Ability to travel to other clubs as needed.
Current CPR certification required, or willingness to obtain certification upon hire.
Ability to talk and hear, sit, stand, and use hands and fingers to handle or feel.
Occasionally able to stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch, or crawl.
Frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Nice To Haves

Two years of Planet Fitness experience is preferred.

Responsibilities

Greet members, prospective members, and guests, providing exceptional customer service.
Answer phones in a friendly manner and assist callers with questions.
Check members into the system, give facility tours to prospective members, and sign up new members.
Keep the gym and equipment clean and in good working order.
Facilitate needed updates to member accounts and respond to member questions and concerns in a timely, professional manner.
Interview, train, and develop Front Desk Associates and Fitness Trainers.
Create and maintain a welcoming atmosphere and ensure staff follows customer-service guidelines.
Ensure all shifts are covered.
Train and coach direct reports, lead by example, and maintain accountability for adherence to company values and goals.
Resolve employee issues or concerns.
Manage the cash drawer and deposit procedure.
Oversee facility cleanliness and maintenance, including responsibility for the largest daily cleaning section.
Supervise correct cleaning practices and completion of daily round logs.
Ensure the safety of employees, members, and club property.
Determine and communicate equipment repair needs in a timely manner.