Assistant General Manager

KidStrong Great Bridge•Chesapeake, VA

18d•Onsite

About The Position

The Assistant General Manager is the center’s second-in-command and works closely with the General Manager to foster a culture of learning and development for coaches and families while delivering business results, including sales performance and member retention. This welcoming, engaging leader helps provide an exceptional experience for children, families, and team members. When the General Manager is away, the Assistant General Manager serves as Manager on Duty. The role has no direct reports and works closely with center team members, families, leadership, and KidStrong, Inc. HQ team members. The position combines center operations, sales, staff development, and coaching. The typical schedule includes four weekdays and one weekend shift, with specific hours dependent on the center’s needs. Coaching duties are approximately 5–10 hours per week. The role involves coaching children from walking age through approximately 11 years old and may require working multiple miles during a shift, lifting and repeatedly moving equipment weighing up to 25 pounds, and physically working with children to ensure proper technique and safety.

Requirements

Athletic or coaching background and experience working with or coaching children ages 15 months to 11 years old.
Passion for working with children.
Comfort speaking with parents and guardians about a variety of topics.
Achieve Coach Certification through the HQ Training and Certification team.
Complete training required by the HQ Training and Certification team through LearnUpon.
Practical work experience with Google and Microsoft platforms.
Intermediate knowledge of physiology, exercise techniques, and body mechanics.
CPR certified.
Able to work in a physically intensive environment, including moving through classes, covering multiple miles during a shift, and lifting and repeatedly moving equipment weighing up to 25 pounds.
Strong communication and interpersonal skills.

Nice To Haves

Previous management experience is preferred but not required.
Prior experience as a pediatric OT/PT is a plus but not required.
Experience with ZenPlanner, LearnUpon, CareerPlug, and ADP is preferred but not required.

Responsibilities

Understand center key performance indicators and financials to make informed business decisions.
Build relationships with KidStrong families and provide exceptional customer service.
Oversee center initiatives, including maintenance, training, and brand consistency.
Perform daily, weekly, and monthly cleaning and maintenance of the center.
Communicate coach schedule changes through appropriate scheduling and communication platforms.
Sell and schedule camps and parties to maximize center profitability.
Manage leads in the center’s CRM, including conducting call drives to new and existing leads.
Finalize sales and bookings generated through the online self-sign-up flow.
Source and attend local events to increase brand awareness and generate leads and memberships.
Foster a coaching culture and assess and document coaches using the KidStrong Coach DNA profile and class quality.
Partner with the General Manager on onboarding, managing, training, and evaluating coaching candidates.
Support staff professional development through LearnUpon.
Communicate professionally with coworkers through Slack and email, including periodically checking messages when away from the center.
Coach students using the evolving curriculum focused on brain, physical, and character development for children from walking age through approximately 11 years old, as business needs require.
Understand and clearly explain the rationale behind the KidStrong curriculum.
Demonstrate and manage implementation of programming and curriculum elements.
Use the KS Coaches App to record and provide data, including attendance and awards.
Work physically with children to support proper technique and student safety.