Stellar Jay Assistant General Manager

Crescent Careers • Denver, CO

11d • Onsite

About The Position

Every Moment Matters. Every interaction at Populus has the power to leave someone inspired, not just by exceptional hospitality, but by a deeper connection to nature, community, and one another. Whether you are welcoming guests, preparing a meal, caring for our spaces, or supporting the team behind the scenes, your work helps bring our mission to life and makes you an essential part of a new species of hospitality. A Rare Opportunity At Crescent Hotels & Resorts, we believe exceptional hotels begin with exceptional people. As the Assistant General Manager of Stellar Jay , you will play a key leadership role in the overall success of Populus' signature rooftop restaurant and bar. Working closely with the General Manager and Food & Beverage leadership, you will help lead daily operations, develop the team, drive financial performance, and ensure Stellar Jay consistently delivers an exceptional guest experience. This is a hands-on leadership position for a hospitality professional who understands the pace and complexity of a high-volume restaurant and bar environment. You will be responsible for supporting the operation from opening through close, while helping create a culture centered around thoughtful hospitality, accountability, and excellence.

Requirements

• Previous restaurant, bar, hotel, or hospitality management experience.
• Experience leading a full-service restaurant or high-volume Food & Beverage operation preferred.
• Strong knowledge of restaurant and bar operations.
• Proven leadership, coaching, and team development skills.
• Experience with scheduling, payroll, labor management, and timekeeping.
• Strong understanding of restaurant financials, labor costs, inventory, and cost controls.
• Exceptional guest service and service recovery skills.
• Strong communication and interpersonal skills.
• The ability to manage multiple priorities in a fast-paced environment.
• Strong organizational skills and attention to detail.
• The ability to make sound decisions and solve problems independently.
• A professional, confident, and approachable leadership style.
• A willingness to be highly visible and hands-on during service.
• Knowledge of food safety, sanitation, and responsible alcohol service standards.
• The ability to work a flexible schedule, including evenings, weekends, holidays, and special events.

Responsibilities

• Oversee the day-to-day operations of Stellar Jay, including restaurant, bar, lounge, and related guest experiences.
• Maintain a strong leadership presence on the floor throughout service.
• Ensure consistent execution of service standards, food and beverage quality, cleanliness, and presentation.
• Monitor business levels and adjust staffing and operational priorities accordingly.
• Support opening, closing, and daily operational procedures.
• Ensure all areas of the restaurant and bar are properly maintained and prepared for service.
• Partner closely with Culinary leadership to ensure seamless coordination between front and back of house.
• Ensure compliance with hotel, restaurant, health, sanitation, safety, and alcohol service standards.
• Assist with special events, private functions, group experiences, and other programming at Stellar Jay.
• Lead, coach, mentor, and develop Stellar Jay associates and supervisors.
• Set clear expectations for service, professionalism, attendance, performance, and teamwork.
• Conduct pre-shift meetings and communicate daily priorities, reservations, events, business levels, and operational updates.
• Train associates on service standards, menu knowledge, beverage offerings, systems, and guest experience expectations.
• Provide consistent feedback, coaching, and recognition.
• Assist with hiring, onboarding, and training new associates.
• Address performance concerns promptly and in accordance with company policies.
• Build a positive, inclusive, and accountable team culture.
• Lead by example and remain willing to step into any role necessary to support the operation.
• Create genuine and memorable guest experiences through visible, engaged leadership.
• Build relationships with hotel guests, local guests, VIPs, and repeat clientele.
• Respond to guest feedback, concerns, and service recovery opportunities.
• Ensure guest issues are handled promptly, professionally, and with appropriate follow-through.
• Maintain a thorough knowledge of Stellar Jay's food, beverage, cocktail, and service offerings.
• Ensure associates are knowledgeable and confident in making recommendations.
• Monitor guest feedback, reviews, and service trends to identify opportunities for improvement.
• Create and maintain associate schedules based on business levels, forecasts, reservations, events, and operational needs.
• Ensure appropriate staffing levels across the restaurant, bar, and lounge.
• Monitor labor and adjust staffing as business needs change.
• Review timecards for accuracy and ensure payroll is completed accurately and on time.
• Address missed punches, scheduling discrepancies, and other payroll-related issues.
• Monitor overtime and labor costs.
• Ensure associates are scheduled and paid according to established policies and procedures.
• Support Stellar Jay's revenue, profitability, and financial goals.
• Monitor sales, labor, operating expenses, and other key performance indicators.
• Assist with forecasting and business planning.
• Monitor product usage, portioning, waste, and inventory controls.
• Assist with ordering, receiving, inventory management, and product organization.
• Ensure proper cash handling and point-of-sale procedures.
• Identify opportunities to increase revenue, improve efficiency, and control costs.
• Complete and review operational reports as required.
• Partner closely with the Stellar Jay General Manager, Food & Beverage leadership, Culinary team, and hotel leadership.
• Communicate operational priorities, guest feedback, staffing needs, and business concerns effectively.
• Work with Sales and Events teams to support group and special event business.
• Partner with hotel departments to ensure a seamless experience for hotel guests.
• Participate in leadership meetings and operational planning.
• Help ensure information is communicated effectively between leadership and hourly associates.
• Maintain a flexible schedule based on business needs, including evenings, weekends, holidays, and special events.
• Assist the General Manager with operational projects, initiatives, and administrative responsibilities.
• Serve as a leader and decision-maker in the absence of the General Manager when assigned.
• Support other hotel operations when business needs require.
• Perform all other job-related duties and responsibilities as assigned.
• Ensure that sustainability is incorporated into daily restaurant operations through thoughtful product usage, waste reduction, responsible purchasing, efficient labor practices, and care for the physical space.
• Help connect Populus' sustainability values with the day-to-day decisions made by the team, ensuring that operational excellence and responsible hospitality work together.

Benefits

• Competitive compensation
• Comprehensive benefits for eligible associates
• Travel and hotel discounts
• Career growth and development opportunities
• A collaborative and inclusive leadership environment
• The opportunity to lead one of Denver's most distinctive rooftop dining experiences
• The opportunity to be part of Crescent Hotels & Resorts and the Populus team

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed