Assistant General Manager

KidStrong Windermere • Windermere, FL

17d • $45,000 - $50,000 • Onsite

About The Position

The Assistant General Manager (AGM) is the second-in-command at the KidStrong Windermere center and works closely with the General Manager. The AGM helps build a culture of learning and development for coaches and families while supporting sales performance, member retention, and overall center success. This role requires flexibility and commitment beyond a typical 9-to-5 schedule, including being present when needed to support the team, engage with members, and help grow the center.

The AGM leads center operations and the coaching team, builds relationships with families, supports recruiting and staff development, and helps maintain the center’s standards and brand. The role also includes coaching 5–10 classes per week, delivering KidStrong’s Brain, Physical, and Character curriculum to children from walking age to approximately 11 years old. The typical schedule is four weekdays and one weekend shift, with specific hours depending on center needs.

Requirements

• 1–5+ years of experience in management, sales, customer service, or operations.
• Athletic or coaching background and experience working with children from walking age to 11 years old; passion for working with children is required.
• Ability to speak with parents and guardians about a wide range of topics.
• Strong leadership, communication, and problem-solving skills.
• Ability to motivate, engage, and inspire staff and members.
• Proficiency with Google and Microsoft platforms.
• Must be available to work weekends.
• Ability to work in a physically intensive environment, cover multiple miles per shift, and lift and move equipment weighing up to 50 pounds.

Nice To Haves

• Background in children’s programming, fitness, education, or athletics.
• Experience with GloFox, LearnUpon, CareerPlug, Indeed, or ADP.
• Prior experience as a pediatric occupational therapist or physical therapist.
• CPR certification, First Aid certification, and KidStrong Coach Certification; these can be obtained after hiring.

Responsibilities

• Understand center KPIs and financials to make informed business decisions.
• Build and maintain relationships with KidStrong families and provide exceptional service.
• Oversee center initiatives, including maintenance, training, and brand consistency.
• Manage daily, weekly, and monthly cleaning and upkeep of the center.
• Communicate coach schedule changes using appropriate platforms.
• Plan and sell camps, parties, and other events to maximize center profitability.
• Manage leads through consistent outreach to new and existing leads in the CRM.
• Finalize sales and bookings generated through the online self-sign-up flow.
• Source and attend local events to increase brand awareness and generate leads and memberships.
• Lead and manage the coaching team to create a positive, energetic, high-performing environment.
• Foster a coaching culture and assess and document coaches against the KidStrong Coach DNA profile and class-quality standards.
• Partner with the General Manager on recruiting, hiring, onboarding, and evaluating coaching candidates.
• Support staff professional development through LearnUpon.
• Communicate professionally through Slack and email, including periodic checks when not on-site.
• Engage with the community and grow class sizes through scheduling and marketing strategies.
• Coach 5–10 classes per week, delivering the KidStrong curriculum for children from walking age to approximately 11 years old.
• Explain the rationale behind the KidStrong curriculum and demonstrate and manage implementation of its programming.
• Use the KidStrong Coaches App to record attendance, awards, and student data.

Benefits

• Performance-based bonus, approximately $3,000–$20,000 annually.
• Competitive salary of $45,000–$50,000 annually; the posting also states a base salary of $45,000+, depending on experience.
• Employee discounts.
• Free food and snacks.
• Free uniforms.
• Opportunity for advancement and a clear path for growth.
• Training and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed