Assistant General Manager

Team Car Care•Sulphur, LA

8d•Onsite

About The Position

The Assistant General Manager (AGM) works directly with the General Manager to support the service center’s management team, drive revenue growth, and deliver excellent guest experiences. The AGM leads and develops teammates, supports daily operations, and helps ensure the service center meets business goals while maintaining a clean, safe, and presentable environment. The role may involve opening and closing duties when the General Manager is off and assisting guests in person, electronically, or by telephone.

Requirements

One to three years of retail management experience.
Exceptional oral and written communication skills.
Demonstrated leadership ability, including the ability to inspire and motivate diverse groups of people.
Sound business sense and a comprehensive understanding of the retail industry.
Ability to analyze, understand, and recommend financial objectives that help increase sales and service results.
Positive, helpful attitude and professional conduct and appearance.
Enjoys and is energized by a fast-paced, flexible, high-performance retail environment.
Guest-first mindset.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to stand on hard surfaces such as concrete or metal.
Ability to lift and move work-related items weighing up to 50 pounds.
Must be at least 18 years of age.

Nice To Haves

Professional automotive experience is not required.

Responsibilities

Work with the General Manager to grow revenue through guest count and lead-measure performance, including core sales mix, MultiCare, and Core Plus.
Coach and deliver excellent customer service to create an exceptional guest experience.
Set a positive leadership example and build team engagement and efficiency.
Develop teammates through the internal training program, ongoing guidance, coaching, and direction.
Ensure quality-control measures and processes are consistently followed.
Handle other duties and projects, including inventory, cash-handling processes, guest issues and concerns, and critical initiatives with the District Manager.
Assist the General Manager with budgeting, sales forecasts, financial performance, and expense controls.
Provide clear and detailed direction to the team.
Ensure the service center is clean, safe, and presentable according to the Guide to Excellence (GTE).
Guide and mentor automotive technicians and customer service associates (CSAs).
Perform opening and closing duties when the General Manager is off.
Assist the General Manager in building and maintaining an engaged workforce aligned with customer volume and business needs.
Lead daily team huddles and store meetings and set direction for achieving business goals.
Manage inventory and product orders to meet business needs.
Follow and enforce rules and regulations that maintain a safe and productive work environment for teammates and guests.
Assist guests with questions and needs in person, electronically, or by telephone.
Perform other duties as assigned or needed.