Assistant General Manager

Trulieve•Macon, GA

19d•Onsite

About The Position

The Assistant General Manager supports the General Manager in leading and supervising store personnel, managing inventory, achieving key performance metrics, and ensuring efficient daily store operations. The role helps ensure regulatory compliance while delivering an exceptional customer experience. It involves supporting service and sales strategies, maintaining visual merchandising standards, coaching and developing the team, resolving patient issues, and assisting with labor-budget management. The position works 40–45 hours weekly, with flexible hours based on store needs, and requires availability for evenings, weekends, and holidays.

Requirements

Two years of related experience and/or training, or an equivalent combination of education and experience.
Prior cash-handling experience.
Ability to train, develop, and evaluate a team of 40 or more employees.
Strong interpersonal skills and professionalism to communicate with all levels of management and staff, while upholding confidentiality and discretion.
Conversational English communication skills to work effectively with customers and team members, operate electronic equipment, understand safety procedures, and use telecommunication devices.
Ability to analyze data and draw appropriate conclusions to inform policies and procedures.
Ability to interact respectfully and politely with customers and team members.
Must pass Level 1 and Level 2 background checks.
Must be at least 21 years old.
Ability to function independently and demonstrate flexibility, personal integrity, and effective work with residents, personnel, and support agencies.
Ability to relate to and work with patrons of different ages and abilities, including people experiencing emotional distress or displaying a hostile attitude.
Must be able to move throughout the facility, including tight spaces; communicate and exchange sensitive information; observe details at varying ranges; and operate computing devices.
Must be able to manipulate objects of varying sizes and weights, push or pull up to 50 pounds, lift, carry, or position up to 50 pounds, use stools, ladders, or steps, and crouch, stoop, kneel, or crawl.
Must have visual and auditory acuity, with or without aids, to perform job functions.

Nice To Haves

Prior management experience, preferably in retail and/or customer service.

Responsibilities

Partner with the General Manager to plan and implement strategies that drive service standards and positive sales results.
Maintain brand standards in visual merchandising.
Ensure consistent compliance with state-specific regulations.
Review and communicate company SOPs, ensure compliance, and work with leaders to communicate changes to employees.
Work with the General Manager to coach, train, and develop the team, focusing on service standards and accountability for objectives.
Monitor and maintain store inventory.
Handle and resolve patient issues and escalations while on duty.
Maintain professional working relationships with business partners.
Assist the General Manager in managing the labor budget to meet business needs.
Maintain strict confidentiality and compliance.
Perform other tasks assigned by management.