Assistant General Manager

Wingate•Altoona, PA

16d

About The Position

The Assistant General Manager/Operations Manager oversees hotel operations, staff management, and guest relations, serving as a brand ambassador. The role provides strategic leadership to foster a service-oriented culture, maximize operational efficiency, and maintain strong internal and external relationships. Responsibilities include budgeting, forecasting, and ensuring compliance with brand standards and regulations. Duties may adapt to meet evolving business needs. Offers are contingent on background checks, and adherence to Newport Handbook policies is required. Newport Hospitality is an equal opportunity employer committed to diversity and inclusion and prohibits discrimination and harassment based on protected characteristics.

Requirements

Bachelor's degree in hospitality or business management, or at least 3 years of managerial experience.
Excellent oral and written communication skills.
Strong leadership, problem-solving, and interpersonal abilities.
Expertise in hotel operations and interdepartmental abilities.
Proficiency in handling guest complaints under pressure.
Flexibility to work extended hours.

Responsibilities

Oversee hotel operations.
Manage and develop staff.
Adhere to NHG policies, state and federal laws, and at-will employment practices.
Assist with financial and administrative tasks, including budgeting and forecasting.
Oversee guest service and quality assurance, including handling guest complaints.
Ensure compliance with brand standards and regulations.
Attend at least one advanced management seminar annually.
Participate in corporate-sponsored leadership events.
Maintain strong internal and external relationships and foster a service-oriented culture.