Assistant General Manager

Advance Stores Company•Taylor, MI

17d

About The Position

The Assistant General Manager supports store performance by reviewing and analyzing profit and loss statements, achieving sales and service objectives, and delivering a GAS3 selling experience to DIY and DIFM customers. The role manages DIY services such as battery installation and testing and wiper installation, maintains high customer-service and operational standards, and handles customer complaints promptly. As manager on duty, the Assistant General Manager provides coaching, manages the sales floor and phones, assigns and follows up on tasks, oversees safety, and performs opening and closing duties. The position also supports weekly scheduling and trains team members on store processes, systems, equipment, and services. The role is eligible for sales commission based on individual or store performance.

Requirements

2–3 years of experience managing a team of 10–20 team members in a fast-paced, dynamic retail environment.
Successful experience managing profitability, with demonstrated financial and business acumen.
Ability to review and analyze business reports, including profit and loss statements.
Ability to calculate discounts, percentages, sales increases, and gross profit percentages.
Ability to communicate effectively and build strong relationships with customers, peers, and upper management.
Ability to speak and write English.
Ability to use Microsoft Word and Excel effectively.
Ability to work a variety of days, evenings, and weekends as needed.
High school diploma or GED.
Ability to meet the stated physical demands, with or without reasonable accommodation.

Nice To Haves

Working knowledge of automotive systems.
Spanish language skills.
Proficiency with Microsoft PowerPoint.
Bachelor’s degree in business or a related area.
ASE certification; ASE P2 certified or equivalent ASE readiness is noted among success factors.

Responsibilities

Review and analyze profit and loss statements and other business reports.
Provide a GAS3 selling experience for DIY and DIFM customers.
Achieve personal and store sales goals and service objectives.
Manage DIY services, including battery installation and testing and wiper installation.
Maintain high customer-service standards and promptly address product and operational complaints.
Perform manager-on-duty responsibilities, including coaching, floor and phone management, task assignment and completion, safety oversight, and opening and closing duties.
Participate in the weekly scheduling process.
Execute and train team members on store operational processes, DIY services, testing and diagnostic equipment, inventory systems, store equipment, POS, and parts lookup systems.
Execute and train advanced solution, project, and product quality recommendations.
Source parts from multiple channels, including special orders, FDO, and second sources.
Hold others accountable, inspect work quality, and provide feedback.