Assistant General Manager

Panera Bread•Pensacola, FL

18d•Onsite

About The Position

The Assistant General Manager leads a bakery-cafe team and partners with the General Manager to oversee operations, delight guests, and grow the business. The role includes taking ownership of hiring, training, and team development while helping create a culture of warmth, belonging, growth, and trust. The Assistant General Manager supports operational execution, guest service, team performance, and compliance with company standards and applicable regulations. The role requires flexible hours, including nights and weekends, in a fast-paced environment with shifting priorities. Offers are conditional upon the results of a background check.

Requirements

Must be at least 18 years old.
Proven ability to drive positive results through strong business acumen.
Ability to run effective shifts while directing, motivating, coaching, and developing others in a fast-paced environment.
Availability for flexible hours, including nights and weekends.
Ability to lift, carry, push, or pull objects weighing up to 50 pounds.
Ability to stand and walk for up to 6 hours.
Ability to communicate clearly and quickly understand directions from guests and associates in a loud environment.

Nice To Haves

One or more years of restaurant management experience preferred.
ServSafe certification, or ability to obtain it.

Responsibilities

Support the General Manager with key decisions and problem-solving.
Plan and manage staffing needs, shift scheduling, people development, career development, and succession planning.
Support hiring, onboarding, and training of new team members; motivate, engage, inspire, and celebrate the team.
Assist with managing team performance to meet bakery-cafe goals, operational and quality standards, and guest service expectations.
Develop managers on people processes and Panera’s Guiding Values & Behaviors in partnership with the General Manager.
Work with the team to deliver quality food and service and delight guests.
Build relationships with guests that support long-term loyalty.
Follow operational procedures and execute company strategies and initiatives.
Ensure team members follow company policies and procedures and comply with federal, state, and local regulations.
Maintain a healthy and safe workplace that meets health, food, safety, and company culture standards.
Assist the General Manager with managing bakery-cafe costs and inventory.
Model Panera’s Guiding Values and Behaviors, including teamwork, initiative, learning, and celebrating success.