Assistant General Manager

Bagel Brands•Eden Prairie, MN

6d•$17 - $28

About The Position

The Assistant General Manager (AGM) is a growth role designed to develop future leaders who think strategically about the store and broadly about the district and Caribou Coffee. Working in partnership with the General Manager, the AGM helps run the store and make a positive impact on the team and community. The role requires leadership, curiosity, a strong commitment to personal development, and a focus on creating welcoming, memorable guest experiences while supporting business results. The AGM develops an understanding of the business to the level of a General Manager over the course of a year. They model Team Member and Shift Leader work, support team performance, contribute to store operations and administration, and connect daily behaviors to business outcomes. The position also champions Caribou’s purpose and values and takes ownership of continuous learning and improvement.

Requirements

1–3 years of prior restaurant or retail experience requiring a strong customer-service commitment and orientation.
Ability to work at least one of the following: early mornings, evenings, some holidays, and/or weekends.
Must be at least 18 years of age.

Nice To Haves

High school diploma or GED equivalent.
Valid driver’s license and reliable transportation.
1 year of supervisory experience.

Responsibilities

Demonstrate Team Member and Shift Leader duties with ease, enthusiasm, and excellence.
Develop understanding of the business to the level of a General Manager over the course of a year.
Create positive guest connections and teach the team to do the same.
Promote speed through effective team deployment, in-the-moment problem solving, and team motivation.
Help achieve sales goals by connecting speed with service.
Lead problem resolution with calm, professionalism, emotional maturity, and active listening.
Develop an understanding of the Profit & Loss statement and connect day-to-day behaviors with business results.
Organize, execute, and improve administrative tasks while understanding their contribution to business success.
Be responsible for store funds while on shift and enforce cash-handling policies.
Place, receive, and verify orders; conduct inventory; and control waste and inventory dates and rotation when necessary.
Consider the success of the whole store, including subsequent shifts.
Identify root causes of problems and create sustainable changes.
Bring Caribou’s Core Values to life: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, and Serve With Love.
Take ownership of personal growth, seek feedback, and approach development with humility, curiosity, and a learner’s mindset.
Lead with a broad view of the Caribou brand, from shift to store, district, and company.
Champion Caribou’s culture, purpose, and values in every interaction.
Build an open and trusting relationship with the General Manager.
Pursue and meet or exceed goals while creating day-making experiences.