Assistant General Manager - State College

PA Options for Wellness•State College, PA

About The Position

The Assistant General Manager supports the Dispensary Manager in overseeing daily dispensary operations, with a focus on smooth workflow, regulatory compliance, and exceptional customer service. The role includes supervising staff, managing opening and closing procedures and cash operations, maintaining accurate sales and inventory records, tracking key performance metrics, and maintaining organized electronic files. Under the General Manager’s direction, the Assistant General Manager participates in recruiting, training, scheduling, employee development, and performance management. The role also supports inventory control and retail floor operations and helps maintain a clean, orderly dispensary environment. The position requires staying current on state and local regulations and industry standards while maintaining established standards for presentation, compliance, and customer experience.

Requirements

At least 5 years of retail experience in a supervisory capacity.
At least 1 year of leadership experience managing mid-sized teams.
Demonstrated experience in inventory management and reconciliation.
Demonstrated experience managing a team in a fast-paced environment.
Ability to meet the stated physical requirements, including regularly handling up to 20 pounds and periodically assisting with handling up to 50 pounds.

Nice To Haves

Experience working in a heavily regulated industry.

Responsibilities

Oversee day-to-day dispensary activities, including employee oversight, customer service interactions, maintaining records, ordering supplies, and reconciling inventory to ensure accuracy and compliance.
Escalate operational issues to the General Manager and/or Director of Dispensaries as needed.
Prepare cash deposits, track and reconcile registers, complete cash and transaction logs, and monitor in-house ATMs; communicate and escalate issues as they arise.
Record sales and inventory transactions in accordance with state and local laws and regulations.
Track sales metrics daily, weekly, and monthly; attend manager meetings and communicate with PAOFW leadership as needed.
Maintain the electronic filing system by scanning, uploading, and saving paperwork in appropriate folders.
Participate in recruiting, training, development, and employee success under the General Manager’s direction.
Resolve conflicts and manage employee attendance and performance while leading by example and maintaining a positive attitude.
Stay informed about state and local laws, regulations, and industry news, including through continuing education and annual HIPAA Compliance training.
Maintain established presentation, customer experience, and compliance standards.
Write schedules, manage time off and availability, and approve and manage timecards.
Support retail operations in the intake area and on the retail or dispensary floor as needed.
Perform other duties as assigned.