Branch Operations Lead, State College Northland Center, State College, PA

JPMorgan Chase & Co. • State College, PA

9d • Onsite

About The Position

As a Branch Operations Lead at Chase, you help ensure precise, careful, and compliant financial transactions while supporting a welcoming client experience. Working closely with the Branch Manager, branch employees, and subject-matter experts, you lead branch operations, keep the team informed about policies and procedures, and help the branch meet control expectations. You assist clients with transactions, introduce self-service banking options, and build trusted relationships by understanding and responding to their needs.

The position includes managing branch cash devices such as the cash vault and ATM; overseeing lobby flow and client check-in; resolving client issues; and supporting loss control, compliance, and audits. You will complete the Branch Operations Lead Training Program before placement and travel as required for in-person training and meetings.

Requirements

• At least 1 year of retail banking experience.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours, including weekends and evenings.
• Adherence to policies, procedures, and regulatory banking requirements.
• Strong attention to detail and organizational skills, with the ability to manage multiple tasks.
• Leadership skills and operational proficiency, including transaction accuracy.
• Ability to work collaboratively and educate branch teammates and partners.
• Ability to build client relationships, educate clients, and refer them to experts when appropriate.
• Successful completion of the Branch Operations Lead Training Program before placement.
• Ability to travel as required for in-person training and meetings.

Nice To Haves

• At least 6 months of Associate Banker (Teller) experience.
• College degree or military equivalent.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming branch atmosphere and exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings to build trusted relationships.
• Communicate clearly and politely, understand client needs, and manage client check-in and the waiting queue.
• Lead branch operations, including managing cash devices such as the cash vault and ATM.
• Resolve client issues promptly and consistently while following bank policies and procedures.
• Introduce clients to branch team members and work collaboratively to address specialized financial needs.
• Explain self-service options that allow clients to access their accounts at any time.
• Support the Branch Manager in maintaining loss control, compliance, audit, and operational standards.
• Review branch operations and keep the branch team informed about current policies and procedures.

Benefits

• Competitive total rewards package, including base salary.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED