Assistant General Manager

Team Car Care Dba Jiffy Lube•Saint Peters, MO

61d•$18 - $20•Onsite

About The Position

The Assistant General Manager (AGM) is part of the service center’s management team and helps drive sales, revenue growth, and excellent guest experiences. Working directly with the General Manager, the AGM supports financial performance, team development, operational quality, and a clean and safe service center. The role also involves guiding automotive technicians and customer service advisors, handling guest needs, and performing opening and closing duties when the General Manager is away.

Requirements

One to three years of retail management experience; professional automotive experience is not required.
Exceptional oral and written communication skills.
Demonstrated leadership ability, including the ability to inspire and motivate diverse groups of people.
Sound business sense and a comprehensive understanding of the retail industry.
Ability to analyze, comprehend, and recommend financial objectives that help increase sales and service results.
Positive and helpful attitude, with professional conduct and appearance.
Enjoyment of and energy for a fast-paced, flexible, high-performance retail environment.
Guest First mindset.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to stand on hard surfaces such as concrete or metal.
Ability to work in conditions with frequent hot and cold temperatures, loud noises, and exhaust fumes.
Ability to lift and move work-related items weighing up to 50 pounds.
Must be at least 18 years of age.

Responsibilities

Work with the General Manager to grow revenue, guest count, and lead measures such as core sales mix, MultiCare, and Core Plus.
Coach the team to provide excellent customer service and create an exceptional guest experience.
Lead by example, build team engagement and efficiency, and develop teammates through training, guidance, coaching, and direction.
Ensure quality-control measures and processes are followed consistently.
Handle inventory, cash-handling processes, guest issues and concerns, and other duties or projects necessary for the position; work with the District Manager on critical initiatives.
Assist the General Manager with budgeting, sales forecasts, financial performance, and expense controls.
Provide clear and detailed direction to the team.
Keep the service center clean, safe, and presentable according to the Guide to Excellence.
Guide and mentor automotive technicians and customer service advisors.
Perform opening and closing duties when the General Manager is away.
Help build and maintain an engaged workforce that reflects customer volume and business needs.
Lead daily team huddles and store meetings, setting direction for business goals.
Manage inventory and product orders to meet business needs.
Follow and enforce rules and regulations that maintain a safe and productive work environment for teammates and guests.
Assist guests in person, electronically, or by telephone.
Perform other duties as assigned or needed.