Assistant General Manager 2

Costa Vida•Lehi, UT

5d•$17 - $19•Onsite

About The Position

The Assistant General Manager supports the Store Operator in managing restaurant operations and is accountable for maintaining high standards of food quality, customer service, and sanitation. This is a hands-on role requiring strong organization and the ability to work in a fast-paced environment. The Assistant General Manager oversees the restaurant when the Store Operator is absent and supports the restaurant’s guest experience, food safety, team development, staffing, marketing, inventory, and security practices. The role involves creating a welcoming environment for Guests and Team Members, maintaining restaurant and food-quality standards, coaching employees, and supporting training and development under the Store Operator’s direction. The position also requires working in a hot, busy kitchen, standing and walking for extended periods, lifting items up to 50 pounds, and being capable of driving and loading or unloading merchandise.

Requirements

High school diploma or equivalent.
Food Handler permit.
ServSafe Certification.
Valid driver’s license.
Proven experience as a supervisor, preferably in a fast-paced kitchen environment.
Minimum of 2 years of experience in a similar role.
Strong knowledge of food preparation techniques and safety standards.
Ability to follow recipes and instructions accurately.
Excellent time management and ability to multitask in a busy kitchen.
Strong communication skills and a team-oriented attitude.
Ability to stand for long periods and lift items up to 50 pounds.
Ability to work in a hot, fast-paced kitchen environment and to drive, load, and unload merchandise.
Ability to perform basic math and interpret instructions.
Ability to communicate clearly and prepare written memos and reports using proper punctuation, spelling, and grammar.
Physical abilities include finger dexterity, adequate hearing, good near and peripheral vision, hand-eye and motor coordination, stamina, mobility, and frequent bending, stooping, and reaching.

Responsibilities

Provide an excellent Guest experience through attentive service, a clean and safe dining environment, and professional treatment of Guests.
Address Guest issues fairly and promptly, follow up on feedback, and coach Team Members where service falls below standards.
Train employees to deliver strong Guest satisfaction, service, and product quality; build relationships with Guests to encourage repeat visits.
Oversee restaurant operations when the Store Operator is not present.
Maintain the Quality Assurance Program and coach, train, and act on opportunities for improvement.
Keep the restaurant neat, clean, safe, and organized, and ensure food is held within proper temperature guidelines.
Support the GM in maintaining knowledge of the HAACP program and executing it according to Costa Vida standards.
Ensure safe food preparation and cooking practices, adherence to portioning guidelines, and compliance with taste and appearance standards for prepared recipes.
Lead by example and identify staffing needs, including day-to-day and special circumstances.
Support company-wide marketing programs and evaluate local marketing opportunities, customer demographics, and competitor activity.
Monitor procedures that protect the safety and security of Team Members, Guests, company materials, and assets, including the building, cash, food, equipment, and supplies.
Follow applicable laws, rules, and regulations.
Assist with inventory management, ordering, invoicing, and product tracking.
Support training and development under the Store Operator’s direction; provide orientation and training to company standards.
Create a fair and respectful environment where Team Members can work, grow, and learn; ensure they are trained, motivated, and empowered to meet Costa Vida standards.
Provide feedback and coaching, make decisions regarding Team Member performance, and hold Team Members accountable for their actions.
Pursue personal development and growth opportunities.
Perform other related duties as required or assigned.