Assistant General Manager 2

Costa Vida•Lehi, UT

About The Position

The Assistant General Manager 2 supports the Store Operator in managing restaurant activities and is accountable for maintaining high standards of food quality, customer service, and sanitation. This is a hands-on role requiring strong organizational skills and the ability to work in a fast-paced kitchen environment. The role focuses on creating a positive guest experience, maintaining a clean and safe restaurant, overseeing operations when the Store Operator is absent, and supporting the training, development, and performance of Team Members. The Assistant General Manager also helps manage inventory and ordering, supports marketing efforts, and safeguards restaurant employees, guests, and company assets.

Requirements

High school diploma or equivalent.
Food Handler permit.
ServSafe certification.
Valid driver's license.
At least 2 years of experience in a similar role.
Proven supervisory experience, preferably in a fast-paced kitchen environment.
Strong knowledge of food preparation techniques and safety standards.
Ability to follow recipes and instructions accurately.
Excellent time management and ability to multitask in a busy kitchen.
Strong communication skills and a team-oriented attitude.
Ability to stand for long periods and lift items weighing up to 50 pounds.
Ability to work in a hot, fast-paced kitchen and to drive, load, and unload merchandise.
Ability to perform basic math, interpret instructions, communicate clearly, and read written materials such as manuals and instructions.
Adequate hearing to respond to alarms, signals, and other sounds; good near and peripheral vision; and finger dexterity, coordination, mobility, and stamina for restaurant duties.
Ability to bend, stoop, and reach frequently and to maneuver in tight spaces.

Responsibilities

Provide a high-quality guest experience by responding to guest needs and concerns fairly and promptly, following up on guest feedback, and coaching Team Members as needed.
Create a welcoming, high-energy environment and build relationships with guests to encourage repeat visits and increased sales.
Oversee the restaurant when the Store Operator is not present.
Maintain the Quality Assurance Program and uphold restaurant standards for cleanliness, safety, organization, food temperatures, food preparation, portioning, recipes, taste, and appearance.
Maintain knowledge of the HACCP program and execute it according to Costa Vida standards.
Ensure food preparation and cooking safety standards are followed.
Identify staffing needs and support restaurant-wide and local marketing efforts.
Monitor procedures that protect the safety and security of Team Members, guests, and company assets, including the building, cash, food, equipment, and supplies.
Follow applicable laws, rules, and regulations.
Assist with inventory management, ordering, invoicing, and product tracking.
Support Team Member orientation, training, development, motivation, and empowerment in line with company standards.
Provide feedback and coaching, make decisions about Team Member performance, hold Team Members accountable, and address poor or exceptional performance appropriately.
Seek opportunities for personal development and growth.
Perform related duties as assigned.