Assistant General Manager

PLANET FITNESS•Tigard, OR

About The Position

The Assistant General Manager oversees club operations to provide an exceptional Judgement Free member experience and support a financially successful club. The role helps lead employees in a positive, motivating manner and is suited to a results-oriented leader committed to quality service. Responsibilities include front desk and member-service activities, staff hiring and development, shift coverage, cash handling, cleanliness and maintenance oversight, and promoting the safety of employees, members, and club property.

Requirements

At least one year of supervisor or manager experience in a high-volume restaurant or retail environment, or two years of Planet Fitness experience preferred.
Comfortable working a flexible rotating schedule.
Familiarity with Microsoft Word and Microsoft Excel.
High school diploma or equivalent required.
Ability to travel to other clubs as needed.
Current CPR certification required, or willingness to become certified upon hire.
Ability to talk and hear, sit, stand, and use hands and fingers to handle or feel.
Occasionally able to stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch, or crawl.
Frequently able to lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Nice To Haves

Two years of Planet Fitness experience is preferred.

Responsibilities

Greet members, prospective members, and guests and provide exceptional customer service.
Handle front desk activities, including answering phones, checking members into the system, giving facility tours, and signing up new members.
Keep the gym and equipment clean and in good working order.
Facilitate updates to member accounts and respond to member questions and concerns in a timely, professional manner.
Interview, train, and develop Front Desk Associates and Fitness Trainers.
Create a welcoming atmosphere and ensure staff follow customer service guidelines.
Ensure all shifts are covered.
Lead by example and hold direct reports accountable through training and coaching, supporting adherence to Planet Fitness values and goals.
Resolve employee issues or concerns.
Manage the cash drawer and deposit procedure.
Oversee facility cleanliness and maintenance, including responsibility for the largest section of daily cleaning.
Supervise correct cleaning and completion of daily round logs.
Ensure the safety of employees, members, and club property.
Identify and communicate equipment repairs in a timely manner.