Assistant General Manager

GAS CITY XPRESS CAR WASH•New Castle, IN

25d•$18 - $20•Onsite

About The Position

The Assistant General Manager supports the daily operation of a car wash facility and provides excellent customer service. Under the direction of the Site Manager, this role implements workflow procedures, supervises employees, coordinates staffing and tasks, addresses customer and employee concerns, and helps manage the overall workplace workflow. The Assistant General Manager fills in for the Site Manager when needed and may make operational decisions, conduct meetings, and hold team members accountable. The position also includes hands-on car wash and facility duties, such as greeting customers, explaining wash services, processing payments, assisting customers through the wash process, directing vehicles into the express wash tunnel, inspecting vehicles visually before washing, and keeping the facility and equipment organized and clean. Employees are expected to follow company policies and safety procedures and may be assigned other reasonable duties.

Requirements

High school education level.
Ability to display a courteous and professional attitude.
Excellent customer service skills.
Ability to work flexible hours, including evenings and weekends.
Ability to stand for long periods.
Ability to lift items of moderate weight.
Ability to work outdoors and remain efficient in all weather conditions.
Ability to interact ethically with employees and customers.
Excellent written and oral communication and interpersonal skills.
Ability to handle the physical demands of the job.
Ability to follow directions and correctly implement tasks.
Ability to observe safety precautions in wet and potentially hazardous car wash conditions.

Responsibilities

Schedule and coordinate meetings and organize shift schedules.
Conduct employee performance reviews and participate in recruitment and dismissal processes.
Supervise employees, provide direction, assign duties based on roles and skills, and assist with tasks as needed.
Monitor attendance, tardiness, and time off, and manage employee requests and conduct issues.
Train new and current team members on their tasks.
Develop customer relationships and address customer concerns, questions, and conflicts.
Resolve workplace problems and liaise between managers, customers, and employees.
Develop strategies to improve workplace efficiency and achieve goals.
Handle email and phone correspondence.
Monitor spending patterns and the budget, balance cash drawers, and prepare cash deposits.
Fill in for the Site Manager (GM) when absent, make executive decisions, hold meetings, and provide accountability.
Greet customers, explain available wash services, and process wash payments.
Assist customers with the car wash process and direct vehicles into the express wash tunnel while ensuring drivers follow the required directions.
Visually inspect vehicles to confirm their condition before sending them into the wash area.
Clean and organize the facility and keep hoses, nozzles, brushes, soap buckets, brooms, hand tools, pressure washers, and grease guns in appropriate places.
Keep vacuums unclogged, empty trash cans, and hang hoses properly.
Follow company policies and health, safety, and employment standards and ensure safety procedures are followed.
Complete other duties as requested or reasonably assigned by management.