Assistant General Manager

Macerich • Boulder, CO

13d • Onsite

About The Position

The Assistant General Manager (AGM) is a developmental role supporting the General Manager (GM) while building the skills, experience, and strategic perspective needed for a future GM role. The AGM assists with day-to-day operations, property initiatives, team leadership, and collaboration across departments, gradually taking on more responsibility. The role also supports corporate initiatives, community and retailer partnerships, and an exceptional experience for tenants, guests, and stakeholders.

This role is part of a Manager-in-Training program intended to promote candidates to a GM position within 1–2 years, provided they remain employed, meet program expectations, and a suitable position is available. Promotion may require relocation anywhere in the United States. Location preferences may be expressed, but assignments are determined by company needs and are not guaranteed. If the employee is unwilling or unable to relocate and no other suitable role is available, employment may end.

The successful candidate must be able to perform the position’s essential functions. Reasonable accommodations will be made for employees with disabilities upon request, absent undue hardship. The role requires being able to return to the property within 30 minutes in unforeseen circumstances or emergencies. The employer may change or assign other duties. The position is primarily in person at retail properties, with Forever Fridays offered for those properties.

Requirements

• 2–4+ years of experience in shopping center management, hospitality, retail operations, or related fields.
• Demonstrated potential for leadership.
• Foundational financial skills and interest in developing budgeting, forecasting, and analytical capabilities.
• Strong interpersonal and communication skills, with the ability to build relationships with tenants, teams, and partners.
• Curiosity, adaptability, and a desire for continuous learning and career advancement.
• Ability to thrive in a fast-paced, dynamic environment with competing priorities.
• Ability to perform the essential functions of the position satisfactorily, with reasonable accommodation where applicable.
• Ability to return to the property within 30 minutes in unforeseen circumstances or emergencies.

Nice To Haves

• Bachelor’s degree in Business, Real Estate, or a related field preferred.

Responsibilities

• Support the GM in understanding the asset market, competition, and stakeholder dynamics.
• Assist with execution of the property’s Five-Year Business Plan and learn to identify long-term opportunities and understand strategic decisions.
• Support the GM in setting workplace expectations, communicating goals, and monitoring performance.
• Participate in developing and managing annual and multi-year operating and capital budgets, and assist with financial analysis.
• Support operational efficiencies, guest experience initiatives, and resource-maximizing strategies to maintain a customer-focused shopping environment.
• Collaborate across departments and help align property priorities with corporate stakeholders and company KPIs.
• Assist in managing operations service partners, vendor relationships, and capital projects, with attention to ROI, efficiency, and sustainability.
• Follow and help maintain compliance with safety, environmental, and accessibility regulations.
• Participate in building and maintaining relationships with civic and regulatory partners, learning from the GM’s interactions.
• Help align property-level strategies with portfolio and Five-Year Business Plan objectives.
• Assist in tracking and communicating capital needs, leasing updates, and redevelopment priorities.
• Gather and share market and tenant insights that inform broader asset strategies.
• Assist the GM in identifying local revenue opportunities, including sponsorships, non-traditional uses, and short-term leasing.
• Support lease administration, including rent collection, lease-term adherence, and tenant communications to resolve operational matters.
• Provide operational insights to Leasing and Specialty Leasing teams as directed by the GM.
• Assist the GM with strategic oversight of marketing initiatives and alignment with Foundational and Strategic Marketing priorities.
• Support the Marketing Manager’s execution of programs that improve tenant relations, community engagement, and traffic and sales performance.
• Help integrate marketing with leasing, operations, and tenant objectives.
• Learn to evaluate marketing performance using campaign impact, tenant participation, and alignment with Five-Year Business Plan goals.
• Return to the property within 30 minutes in unforeseen circumstances or emergencies.

Benefits

• Best-in-class benefits with affordable employee contribution levels.
• Paid time off, including vacation time, 12 paid holidays, and 80 hours of sick time annually.
• 401(k) match with immediate vesting.
• Ability to purchase company stock at a 15% discount.
• 24 paid volunteer hours and employer charitable match.
• Employee Assistance Program.
• Career-development resources.
• Comprehensive wellness program including ClassPass memberships.
• Remote Fridays for corporate offices and Forever Fridays for retail properties.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed