Assistant General Manager - Provo Area

Kneaders • Provo, UT

17d

About The Position

The Assistant General Manager partners with the General Manager to lead daily restaurant operations, develop team members, deliver exceptional guest experiences, and drive financial results. The role requires leading from the front, maintaining high standards, and preparing for potential advancement to General Manager.

This position is designed to prepare high-performing leaders for promotion to General Manager. Successful AGMs demonstrate an ownership mentality, develop strong teams, consistently achieve operational goals, and drive business results. Success includes meeting drive-thru time goals, controlling labor and food costs, keeping the café inspection-ready, minimizing team turnover, maintaining high guest satisfaction, and meeting sales and profit objectives.

Requirements

• Strong leadership and communication skills.
• Ability to multitask in a fast-paced environment.
• Proven ability to coach and develop others.
• Strong organizational and problem-solving skills.
• Ability to work mornings, evenings, weekends, and holidays as business needs require.
• Ability to stand and walk for extended periods.
• Ability to lift up to 50 pounds.
• Ability to work in a fast-paced kitchen and restaurant environment.

Nice To Haves

• Two or more years of restaurant leadership experience preferred.

Responsibilities

• Lead shifts and ensure smooth daily operations.
• Deliver excellent guest service and resolve guest concerns.
• Maintain food quality and presentation standards.
• Ensure cleanliness, safety, and organization throughout the café.
• Execute company promotions, catering programs, and seasonal initiatives.
• Train, coach, and develop team members and shift leaders.
• Hold employees accountable to performance expectations.
• Assist with recruiting, interviewing, onboarding, and retention.
• Foster a positive, high-performance culture and lead by example.
• Help achieve labor, food cost, and prime cost goals.
• Assist with inventory, ordering, and waste control.
• Monitor sales trends and identify opportunities for growth.
• Protect company assets and ensure accurate cash handling procedures.
• Assist with scheduling and labor management.
• Complete daily, weekly, and monthly operational checklists.
• Ensure compliance with health department and company standards.
• Communicate effectively with the General Manager and ownership team.

Benefits

• Competitive salary
• Performance bonus opportunities
• Excellent food benefits
• Leadership development and advancement opportunities
• Closed Sundays
• Closed Thanksgiving Day and Christmas Day

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed