Assistant General Manager

Centro Restaurant Group • Minneapolis, MN

14d

About The Position

Centro Restaurant Group is seeking an Assistant General Manager/Support to help create and maintain a positive environment for staff and guests. The role collaborates with General Managers to manage costs, implement and uphold policies and procedures, and supervise front-of-house and back-of-house staff. It provides operational leadership and management coverage across assigned CRG locations based on business needs, adapting to each location’s team dynamics and priorities while maintaining consistent service, food quality, hospitality, and company standards.

The Assistant General Manager supports store leaders with operations, people management, financial performance, guest experience, safety, compliance, and facilities. This includes coaching and mentoring team members, assisting with hiring and training, managing shift-level staffing, maintaining hospitality standards, addressing guest concerns, and supporting food safety and inspection readiness. The role may provide leadership coverage when a General Manager is absent or during staffing transitions.

Requirements

• At least 2 years of management experience.
• Supervision and mentorship skills.
• Ability to work both autonomously and as part of a team.
• Willingness to learn and develop, and openness to constructive criticism.
• Experience working with diverse teams.
• Commitment to Centro Restaurant Group’s mission and values.

Nice To Haves

• Conversational Spanish skills.

Responsibilities

• Provide operational leadership and management coverage across assigned CRG locations based on business needs.
• Support daily operations and maintain company standards for service, food quality, and hospitality.
• Adapt to the needs, team dynamics, and operational priorities of assigned locations.
• Support implementation of company procedures, operational standards, daily checklists, and shift processes.
• Monitor service flow, staffing, and operational needs during shifts and make adjustments as necessary.
• Help identify and resolve operational or technology issues, escalating complex concerns to appropriate leadership.
• Support General Managers and store leadership teams as needed, maintaining consistent expectations, standards, and communication across locations.
• Lead by example through professionalism, accountability, poise, and compassion.
• Coach, mentor, and provide constructive feedback to team members.
• Assist with hiring, onboarding, training, and employee performance management in partnership with store and executive leadership.
• Provide leadership coverage in the absence of a General Manager and support effective operations during transitions or staffing gaps.
• Support labor and cost of goods sold (COGS) management through effective scheduling, staffing, and shift execution.
• Identify opportunities to control labor, reduce food waste, and improve operational efficiency.
• Make shift-level staffing decisions, including breaks and shift adjustments, in alignment with company guidelines and business needs.
• Support accurate execution of management and tip-pool eligible hours according to company standards.
• Champion CRG hospitality standards and ensure consistent guest experiences across assigned locations.
• Maintain an active floor presence and participate in service, particularly during peak periods or operational needs.
• Coach team members on the service model and online ordering systems while reinforcing hospitality standards.
• Engage with guests and identify opportunities to enhance their experience.
• Assist with resolving guest concerns and complaints professionally and effectively.
• Support compliance with health, safety, sanitation, food safety, and operational standards.
• Help ensure stores meet or exceed Health Department and food safety requirements and maintain inspection readiness.
• Reinforce company policies, procedures, and safety expectations with store teams.
• Identify and communicate facility, equipment, maintenance, or safety concerns to appropriate leadership.
• Support clean, safe, organized, and welcoming restaurant environments across assigned locations.

Benefits

• $60,000–$70,000 annual compensation.
• Medical, dental, and vision plans.
• Retirement savings plan with 3% match.
• Paid time off.
• Free meals and employee discounts.
• Annual all-staff celebrations and parties.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed