Assistant General Manager

Hilton Garden Inn Detroit - Novi•Novi, MI

16d

About The Position

The Assistant General Manager supervises and manages hotel departments and oversees hotel operations as directed. The role supports the General Manager with budgeting, forecasting, reporting, revenue management, guest satisfaction, accounting, payroll coordination, internal audits, sales strategies, and hotel systems. The position also supports associate performance and development, resolves guest complaints, and participates in the hotel safety committee. The stated growth path is General Manager, Area General Manager, and Regional Director of Operations.

Requirements

Intermediate knowledge of overall hotel operations.
Work schedule varies and may include holidays, weekends, and alternate shifts.
Requires standing for extended periods; walking; pushing; lifting up to 25 pounds; bending and reaching; and stooping, kneeling, or crouching.

Nice To Haves

Associate or Bachelor’s degree preferred.

Responsibilities

Interview, select, train, schedule, coach, and support associates, ensuring they meet brand or hotel standards and HHM core values.
Oversee hotel departments to provide guests with an optimal level of service and hospitality.
Assist the General Manager with forecasts and reports, and develop, implement, and monitor the budget to maximize revenue and minimize expenses while maintaining adequate supplies and staffing.
Monitor guest satisfaction scores and brand standards and work to improve departmental and overall guest satisfaction.
Resolve customer complaints and anticipate potential problems by reviewing operational issues, business flow, and associate performance.
Oversee property accounting functions, including accounts payable and receivable, house bank audits, petty cash, and tax.
Coordinate with the corporate accounting department to oversee payroll functions.
Ensure internal audit standards are met.
Coordinate with sales staff to discuss and implement strategies to improve occupancy and revenue.
Monitor and maintain front office systems and equipment for optimum performance.
Serve on the hotel safety committee.
Create specific, measurable, achievable, realistic, and timely action plans to address guest service deficiencies.
Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards.
Perform other duties as requested by management.