Assistant General Manager

VASA Fitness • Ypsilanti, MI

15d • Onsite

About The Position

The Assistant General Manager (AGM) supports the General Manager in managing club operations, financial performance, and team development. The AGM helps oversee all club departments and is responsible for driving membership sales through personal sales production and training Member Experience Specialists. The role leads by example, coaches team members, and fosters a welcoming, inclusive, and high-performing club culture grounded in VASA’s UPLIFT values.

The AGM directly manages and supports the Member Experience Lead and Member Experience Specialists, assists with hiring and developing team members, and helps team leads achieve club goals. The AGM works with the General Manager to forecast staffing needs, schedule and facilitate training, conduct interviews, and plan sales efforts. This position works a staggered schedule with the General Manager to ensure club leadership coverage all seven days of the week.

The role is primarily based in a fitness facility and office setting, with possible temperature variations and ambient noise from conversations and gym equipment. The position requires regular attendance and work during scheduled shifts and business hours to assist members and sell services in person. Training for the new club begins in December and includes travel to another market to train at an established club.

Requirements

• High school diploma or GED required.
• At least 3 years of customer service experience in retail, restaurant, or an in-person service industry.
• At least 3 years of experience leading operational teams.
• Strong verbal and written communication skills.
• Ability to build relationships by establishing trust quickly and positively influencing others.
• Personal interest in health, wellness, fitness, and nutrition.
• Must obtain a current CPR certification.
• Must pass a background check.
• Ability to sit, stand, and walk, and to lift, push, pull, and move at least 30 pounds.
• Ability to handle varied situations under limited standardization, interpret instructions, and relay instructions to clients.
• Ability to work regularly scheduled shifts during business hours; attendance is an essential duty.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Support the General Manager in managing club pace, financial performance, and operational consistency.
• Help drive operational goals and priorities for lead roles and support attainment of club financial results, including member growth, revenue, operating profit, fitness revenue, labor, employee turnover, and member retention.
• Serve as the club’s lead membership sales trainer, generating personal sales and coaching Member Experience Specialists in sales techniques, conversion strategies, and the guest-to-member journey.
• Work a staggered schedule with the General Manager to ensure General Manager or Assistant General Manager coverage at the club all seven days of the week.
• Directly manage and support the Member Experience Lead and Member Experience Specialists to deliver a positive guest and member experience.
• Assist with hiring and developing the club team, with particular emphasis on lead positions.
• Recruit, hire, and train frontline team members.
• Ensure team members create and maintain the club’s UPLIFT culture and values in communications and interactions.
• Implement a welcoming, non-intimidating guest-to-member experience and create a positive brand experience.
• Promote REVIVE sales, including in-club snacks, drinks, gear, and apparel.
• Maintain the club so equipment functions, facilities are clean, and staff are friendly and helpful.
• Support the General Manager by forecasting upcoming staffing needs and managing and supporting team leads in achieving club goals.
• Delegate tasks, balance workloads, and verify task completion to maximize efficiency.
• Set personal sales production standards, conduct regular sales training, and partner with the General Manager to create and execute sales plans that drive member growth.
• Have frequent conversations with team members to understand changing work needs.
• Work with the General Manager to schedule and conduct interviews and ensure suitable candidates are hired for open positions.
• Schedule and facilitate training for new team members.
• Collaborate with the General Manager to create a welcoming environment for candidates and new hires.
• Evaluate team-member interactions and provide timely coaching and feedback to recognize success and address improvement opportunities.
• Communicate, lead by example, and motivate teams to develop commitment to the brand, values, and approach.
• Proactively provide ideas and solutions to move the business forward.
• Prioritize and adjust tasks as business needs dictate, and delegate responsibilities to achieve club goals.
• Build trust and strong relationships with team members and provide coaching that inspires commitment and positive change.
• Provide input and feedback to the General Manager in succession-planning conversations.

Benefits

• Two complimentary gym memberships, one for the employee and one to give away.
• 401(k) options.
• Additional benefit packages available to employees working 30 or more hours per week.
• Flexible Vacation Plan for salaried employees.
• Paid holidays for salaried employees.
• Paid parental leave for salaried employees.
• Health benefits for salaried employees.
• Dental benefits for salaried employees.
• Vision benefits for salaried employees.
• Monthly bonus eligibility of $750, with eligibility for a $200 monthly kicker.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED