Assistant General Manager

Signature Aviation•Chicago, IL

17d•Onsite

About The Position

The Assistant General Manager is a member of the base leadership team, guiding cross-functional staff in delivering safe, seamless, hospitality-driven service to guests, residents, and flight crews in a private aviation setting. The role oversees daily terminal functions and leads the private aviation terminal in the General Manager’s absence, maintaining Signature Aviation’s service standards. It requires operational knowledge and hands-on, approachable leadership to support an efficient guest experience. Scheduling may include nights, holidays, and weekends. The work takes place indoors and outdoors, near active aircraft and ground service equipment, and in varying weather conditions.

Requirements

Bachelor’s degree from a four-year college or university, or three to five years of related experience and/or training, or an equivalent combination of education and experience.
One to two years of experience and/or training in aviation or cargo operations, or an equivalent combination of education and experience.
One to two years of team-management experience.
At least 18 years of age.
Ability to pass company criminal and motor-vehicle background checks and drug tests, meet airport background-check requirements for an airport security badge, and be insurable under applicable company policies.
Excellent vision and coordination to move or direct aircraft and visually inspect aircraft fuel; ability to pass a color vision test for aviation fuel inspection.
Legal authorization to work in the jurisdiction of employment.
Valid state driver’s license; some terminals require a commercial driver’s license based on local regulations and business needs.
Ability to assign tasks, provide performance feedback, administer corrective action, and motivate others.
Excellent guest-service skills and an energetic, outgoing, guest-focused approach; ability to anticipate guest needs, multitask in a fast-paced environment, and maintain professionalism and confidentiality.
Ability to read and understand safety rules, operating instructions, and procedure manuals in English, and communicate clearly in English in person, by telephone, radio, and in writing.
Ability to write routine reports and correspondence.
Basic knowledge of operating budgets and profit and loss, and understanding of how margin, revenue, and cost affect the business; ability to make process changes to support financial performance.
Ability to communicate using telephone, fax, two-way radio, email, or text messaging; speak effectively to groups and respond to inquiries.
Ability to enter and exit and operate motor vehicles and ground support equipment, including fuel trucks, vans, tugs, freight-handling equipment, and cars.
Ability to solve practical problems with limited standardization and interpret written, oral, diagram, or schedule-based instructions.
Strong interpersonal and collaboration skills.
Ability to handle multiple tasks while maintaining attention to detail and concentration in a busy setting.
Computer skills, including the ability to complete computer-based training; proficiency in Microsoft Word, Excel, PowerPoint, and Outlook; ability to learn company software.
Strong time, project-management, and organizational skills; ability to complete company training programs successfully and on time.

Nice To Haves

Training and approval to perform required certifications, such as towing or deicing, as required by base-specific operations; ability to become approved is required.
Experience in conflict resolution in a hospitality environment.

Responsibilities

Oversee business functions of the private aviation terminal, including service delivery, equipment and maintenance, facility condition, and staffing.
Collaborate with the General Manager to maintain existing business and develop new business.
Ensure compliance with company policies and rules and regulations issued by local, state, federal, and airport authorities.
Act as the company liaison with the airport community.
Manage and direct subordinate leaders and team members, including scheduling, assigning duties, holding meetings, managing special events, administering time and attendance, and processing new team members.
Lead safe and efficient base operations in accordance with policies and standard operating procedures, ensuring accurate operational communication.
Manage team-member performance, correct deficiencies, and administer corrective action when needed.
Interview, onboard, train, and manage team members, supporting their engagement and development; ensure required airline training is completed.
Serve as a resource and escalation point for guest service matters and inquiries.
Support onsite business development and relationship management with residents.
Maintain knowledge of company facilities, services, website, surrounding areas, and information commonly requested by guests.
Coordinate professionally with team members, guests, visitors, company departments, and external parties to ensure services and information are handled promptly and correctly.
Perform ramp operations as needed; ensure teams prepare for aircraft arrivals and departures, complete open tasks, and promptly address safety concerns.
Conduct and document safety observations; assist with or manage regulatory compliance, audits, and reporting when requested.
Manage inventory of base supplies, uniforms, and equipment in accordance with procurement and expense procedures.
Maintain premises security, including street-side areas, parking lots, terminals, hangars, and the airport operations area.
Oversee ground support equipment and facility maintenance; maintain safe, clean, and secure ramps and operations.
Investigate accidents to determine root causes and complete related reporting.
Administer Health, Safety, Security, and Environmental software and oversee fuel quality control activities.
Understand, comply with, and enforce operational, safety, guest service, and security requirements; stop unsafe work and follow emergency response procedures.
Maintain accurate records of team-member hours, activities, and services; may oversee payroll and compliance.