Assistant General Manager

Portillo’s•Avon, IN

About The Position

Portillo’s is seeking an Assistant General Manager to lead restaurant team members in delivering high-quality food and customer service in a fun, fast-paced environment. The role supports the company’s core values of Family, Greatness, Energy and Fun, and focuses on creating memorable experiences for guests and team members. The Assistant General Manager oversees restaurant shifts and daily operations, develops team members, supports financial performance, and ensures compliance with company policies and applicable health, quality, and food-safety standards. The position requires flexibility to work 50+ hours per week, rotating shifts, nights, weekends, and holidays. The position includes a discretionary restaurant-performance bonus program, technology reimbursement, uniform allowance, free shift meals, educational benefits, and access to discounts and employee assistance resources. Eligible team members may also access health, dental, and vision plans, paid time off, a 401(k) with company match, flexible spending accounts, financial security offerings, an employee stock purchase plan, and voluntary benefits. Eligibility for the benefits package requires one year of employment at Portillo’s and an average of at least 20 hours over a six-month period.

Requirements

At least 3 years of restaurant management experience, or at least 1 year of Assistant General Manager or General Manager experience in a high-volume, fast-paced environment; preferred.
Working knowledge of restaurant operations, including recruiting, food planning and preparation, purchasing, sanitation, health standards, and security.
Demonstrated ability to champion hospitality and motivate team members.
Strong leadership skills, with a focus on coaching and achieving excellence.
Knowledge of restaurant financial operations and profit-and-loss responsibilities.
Strong communication skills; must be able to read, speak, and understand English to communicate with team members, managers, and guests.
Flexibility to work 50+ hour weeks, rotating shifts, including nights and weekends, and holidays.
High school diploma or equivalent.

Nice To Haves

Current sanitation training.
B.A.S.S.E.T. alcohol service training.

Responsibilities

Model operational standards and execute critical behaviors to run effective shifts and create memorable experiences for guests and team members.
Execute operational standards to drive sales and profits.
Oversee shift planning, scheduling, training execution, and daily routines.
Develop team members through development programs, individual development plans, and the Ignite internal development program.
Deliver exceptional guest experiences and foster connections with guests.
Promote team engagement through frequent recognition and communication.
Manage the restaurant budget and meet or exceed financial and profitability goals.
Implement company policies, procedures, and strategies that support local and state health, quality, and food-safety compliance.
Manage restaurant recruitment efforts to build a team focused on delivering the Portillo’s experience.
Make business decisions concerning inventory, budget, and labor.

Benefits

Discretionary bonus program based on restaurant performance.
Monthly technology reimbursement.
Uniform allowance.
Free shift meals.
Educational benefits.
Discounts, including movie tickets and gym memberships.
Counseling and support resources through the Employee Assistance Program (EAP).
Choice of health insurance from three medical plans, including a PPO.
Two dental plans and a vision plan.
Paid time off.
401(k) with company match.
Healthcare and dependent-care Flexible Spending Accounts.
Financial security through Voya Financial.
Beef Stock employee stock purchase plan.
Voluntary benefits, including pet insurance, critical illness coverage, and identity theft insurance.