Assistant General Manager

Verano•Marco Island, FL

17d

About The Position

The Assistant General Manager assists with managing personnel, inventory purchasing and tracking, sales goals, and bonus targets. In the General Manager’s absence, this role acts as the manager on duty. Approximately 25% of the role is focused on inventory activities, including maintaining accurate inventory records. The position supports dispensary staff, inventory operations, and patient and customer relations. It involves customer service, staff scheduling, coaching and training, task delegation, compliance support, interviewing at the General Manager’s direction, and oversight of orders and deliveries. The Assistant General Manager also maintains records of dispensary activity and helps uphold the company culture and atmosphere.

Requirements

High school degree or GED.
At least 1 year of experience as an assistant manager or above.
Ability to work well with others and communicate effectively with staff and retail management.
Flexibility to accommodate scheduling demands, including some weekends, regularly scheduled shifts, and applicable holidays.
Proven ability to manage teams effectively.
Excellent communication and customer service skills.
At least 21 years of age.

Responsibilities

Support dispensary staff, inventory, and patient and customer relations.
Interact with customers and patients and provide exceptional customer service.
Respond to customer and patient inquiries, feedback, and suggestions.
Resolve in-store situations quickly and respectfully.
Build bi-weekly work schedules for current and incoming staff.
Walk the sales floor regularly and serve as a resource for staff on products, services, industry news, and regulatory changes.
Coach and develop staff, and address their questions, concerns, and suggestions.
Delegate tasks to Cannabis Advisors to maintain regular compliance.
Work with the General Manager to communicate information from the corporate retail team to dispensary staff.
Conduct interviews at the direction of the General Manager.
Train staff on the POS System and State Inventory System.
Oversee orders and deliveries to ensure accurate order information and timely delivery.
Maintain the company culture and atmosphere within the facility.
Keep records of dispensary activity, including cash, sales, vendors, and customer and patient information.
Spend approximately 25% of the time on inventory-related activities and maintain accurate inventory records.
Act as manager on duty in the General Manager’s absence.
Perform other duties as assigned.