Assistant General Manager (55013)

Buckeye Express Car Wash•Lexington, OH

29d•$18 - $20•Onsite

About The Position

The Assistant General Manager performs daily operational practices at the car wash facility and provides excellent customer service. The role implements workflow procedures under the direction of the Site Manager, supervises employees in day-to-day tasks, supports customers in escalated situations, and manages overall workplace workflow. The Assistant General Manager may fill in for the Site Manager during absences and carry out other duties requested by management.

Requirements

High school education level.
Ability to display a courteous and professional attitude.
Excellent customer service skills.
Ability to work flexible hours, including evenings and weekends.
Ability to stand for long periods and lift items of moderate weight.
Ability to work outdoors and efficiently in all weather conditions.
Ability to interact ethically with employees and customers.
Excellent written and oral communication and interpersonal skills.
Ability to handle the physical demands of the job and follow directions and correctly implement tasks.
Awareness that car wash locations can create wet, hazardous conditions and that safety precautions must be followed.

Responsibilities

Schedule and coordinate meetings and conduct employee performance reviews.
Develop customer relationships, handle customer and employee concerns, and resolve workplace problems and conflicts.
Participate in recruitment and dismissal processes; train new and current team members.
Develop strategies to improve workplace efficiency and achieve goals; monitor spending patterns and budgets.
Communicate by email and phone and liaise between managers, customers, and employees.
Provide direction to staff, assign duties based on roles and skills, organize shift schedules, and monitor attendance, tardiness, and time off.
Supervise employees, assist with tasks as needed, and manage employee requests and transgressions.
Adhere to company policies and health, safety, and employment standards.
Balance cash drawers and prepare cash deposits.
Fill in for the Site Manager (GM) when absent, make executive decisions, hold meetings, and provide accountability.
Greet customers, explain available wash services, and process wash payments.
Clean and organize the facility and car wash equipment, including hoses, nozzles, brushes, soap buckets, brooms, hand tools, pressure washers, and grease guns.
Assist customers with the car wash process and move or direct vehicles into the express wash tunnel, following the specified vehicle-direction procedure.
Visually inspect vehicles to confirm their condition before they enter the wash area.
Ensure safety procedures are followed; keep vacuums unclogged, trash cans emptied, and hoses properly hung.
Act with urgency to address needs involving customers, the home office, and teammates, and perform other reasonable duties as requested.