Assistant General Manager
About The Position
The Assistant General Manager is a key member of the leadership team, partnering with the General Manager to oversee a high-volume collegiate dining and retail operation. The role supports daily operations across residential dining, retail locations, and catering, with responsibility for guest experience, financial performance, operational excellence, and food safety and sanitation compliance. The operation serves approximately 825 meal plan participants and includes multiple retail concepts, such as coffee shops and convenience operations. The successful candidate is a visible, hands-on leader who works in a fast-paced environment and develops teams, promotes engagement, and delivers hospitality. The position leads approximately 20 team members, including three supervisors and about 17 hourly associates, while supporting a dining program with a stated annual scale of $6–$7 million. The schedule is Monday through Friday, 8:00 AM to 5:00 PM, with flexibility required for evenings, weekends, special events, and business needs. Bon Appetit Management Company operates in contract food service and encourages managers and chefs to bring creativity and current culinary trends to their work.
Requirements
- 3–5+ years of progressive food service, hospitality, retail, or dining operations management experience.
- Experience leading teams in higher education dining, corporate dining, hospitality, restaurants, hotels, or other large-scale food service environments.
- Experience overseeing multiple service locations or retail concepts.
- Knowledge of labor management, food cost controls, budgeting, and financial reporting.
- Experience managing supervisors and hourly staff in a dynamic operational environment.
- Strong leadership, communication, coaching, and relationship-building skills.
- Ability to balance multiple priorities while maintaining operational excellence.
- Proficiency with Microsoft Office Suite and food service technology platforms.
Nice To Haves
- Strong knowledge of residential dining operations and high-volume food production.
- Working knowledge of CaterTrax and catering operations.
- ServSafe Certification.
- Associate's or Bachelor's degree in Hospitality Management, Business, Culinary Arts, or a related field.
Responsibilities
- Partner with the General Manager to oversee day-to-day operations across a $6–$7 million dining program.
- Support operations for residential dining serving breakfast, lunch, and dinner during the week, as well as weekend brunch and dinner.
- Ensure food quality, customer service, cleanliness, and guest satisfaction across service locations.
- Maintain a visible floor presence and coach, support, and develop team members and supervisors.
- Monitor operational standards and implement process improvements.
- Assist in overseeing two coffee shop concepts and a juice bar/convenience store operation.
- Drive retail sales, customer engagement, merchandising, and service standards.
- Partner with management teams to achieve inventory control, product quality, and labor productivity goals.
- Lead approximately 20 team members, including three supervisors and approximately 17 hourly associates.
- Recruit, train, coach, and develop associates; foster accountability, engagement, inclusion, hospitality, and continuous improvement; conduct performance evaluations; and support succession planning.
- Assist with labor, food cost, purchasing, and controllable expenses to meet budget expectations.
- Analyze operational and financial reports, support payroll, scheduling, inventory management, and administrative functions, and ensure effective use of resources.
- Support catering operations and special events, including campus functions, VIP events, and special programs.
- Use CaterTrax and catering management tools to assist with planning, communication, and event execution; collaborate with catering and culinary teams.
- Build relationships with campus stakeholders, students, faculty, and administration; respond to guest feedback and implement improvements.
- Ensure compliance with company, client, local, state, and federal food safety and sanitation regulations.
- Maintain a safe and secure work environment and support wellness, safety, and risk management initiatives.
Benefits
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
- Paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
