Assistant General Manager

Krystal Restaurants•Brandon, MS

15d

About The Position

Krystal Assistant General Managers balance restaurant leadership with delivering excellent guest service and focusing on restaurant operations. They create a positive, energetic environment for restaurant teams and ensure guests receive fresh, friendly, and fast service. The role supports the Restaurant General Manager, develops team members, helps achieve financial goals, maintains brand standards, and ensures the restaurant is safe, sanitary, and appealing.

Requirements

High school diploma or equivalent.
Minimum of 1–2 years of management experience.
Excellent people leadership and guest service skills.
Ability to work in a fast-paced environment.
Ability to communicate effectively with guests, team members, and Above Restaurant Leaders.
Ability to resolve issues in compliance with Krystal standards.
Availability to work all shifts, weekends, and holidays.
Ability to lift and carry items weighing up to 50 pounds frequently.
Ability to kneel and follow proper lifting procedures.
Ability to handle product preparation and lift for product preparation, stocking, and inventory.

Responsibilities

Develop and support team members by promoting teamwork, inclusion, coaching, motivation, communication, recruiting, recognition, and strong performance.
Create memorable guest experiences by modeling and coaching WOW service, responding to guest feedback, and observing operations from the guest perspective.
Support the Restaurant General Manager with community efforts, local marketing and events, company promotions, product launches, product samplings, and local promotions.
Execute Krystal operating systems and assist with sales forecasts and schedules to meet quality, service, and cleanliness standards.
Monitor business results, schedules, cash shortage concerns, and HACCP logs.
Review inventory efficiencies, place product orders, evaluate food costs, conduct inventory counts, and maintain inventory records.
Implement and follow up on operational and financial action plans; analyze sales and labor results during and after shifts.
Maintain brand operating standards for product procedures, cleanliness, and service expectations.
Assist with compliance with health, safety, cleanliness, security, and fire policies, standards, and regulations.
Identify problems and perform high-level troubleshooting for restaurant equipment.