Assistant General Manager/ Operations Manager - Fairfield Inn & Suites, Fayetteville North

Fayetteville North•Fayetteville, NC

About The Position

The Assistant General Manager/Operations Manager oversees hotel operations, staff management, and guest relations while serving as a brand ambassador. The role provides strategic leadership to foster a service-oriented culture, maximize operational efficiency, and maintain strong internal and external relationships. Responsibilities include budgeting and forecasting and ensuring compliance with brand standards and regulations. Duties may adapt to meet evolving business needs. Employment offers are contingent on background checks, and the role requires adherence to Newport Handbook policies.

Requirements

Bachelor's degree in hospitality or business management, or at least 3 years of managerial experience.
Excellent oral and written communication skills.
Strong leadership, problem-solving, and interpersonal abilities.
Expertise in hotel operations and interdepartmental abilities.
Ability to handle guest complaints under pressure.
Flexibility to work extended hours.
Adherence to Newport Handbook policies.
Offers are contingent on passing background checks.

Responsibilities

Oversee hotel operations.
Manage and develop staff.
Adhere to NHG policies, state and federal laws, and at-will employment practices.
Assist with financial and administrative tasks, including budgeting and forecasting.
Oversee guest service and quality assurance, including handling guest complaints.
Ensure compliance with brand standards and regulations.
Attend at least one advanced management seminar annually.
Participate in corporate-sponsored leadership events.
Maintain strong internal and external relationships and promote a service-oriented culture.