Assistant General Manager - Business & Finance
About The Position
SP+, a Metropolis company, is an artificial intelligence company using computer vision to enable checkout-free parking experiences. The company operates a parking network with more than 23,000 employees and over 4,000 locations across North America and Europe. The Assistant General Manager assists with the day-to-day management of an assigned parking location, ensuring operations follow contractual guidelines, fostering good client relations, and promoting a professional image. The role supports client and customer satisfaction programs and helps develop property-level financial and operational goals. The position also provides customer assistance, supports parking equipment maintenance and general facility tasks, and reports incidents or safety concerns to the Facility Manager. The role requires a high school graduate, a valid state-issued driver’s license with a current address and an acceptable driving record, and clear communication, customer service, adaptability, and judgment skills. Six months of parking experience is preferred. Shift availability requirements may vary by location and may include second or third shifts and weekends.
Requirements
- High school graduate.
- Valid state-issued driver’s license with current address and acceptable driving record.
- Clear oral communication, including listening, seeking clarification, and responding to questions.
- Clear written communication and ability to read and interpret written information.
- Strong customer orientation and positive attitude; ability to respond to service requests courteously and professionally.
- Ability to adapt to changes, delays, and unexpected events in the work environment.
- Sound and accurate judgment.
- Ability to stand and walk regularly and handle cash and equipment; occasional sitting, climbing or balancing, and lifting or moving up to 25 pounds.
- Availability for location-dependent shifts; when applicable, this may include second or third shifts and weekends.
Nice To Haves
- At least six months of parking experience is preferred.
Responsibilities
- Help manage the assigned location’s day-to-day operations within contractual guidelines and support good client relations.
- Participate in programs to improve client and customer satisfaction.
- Engage in developing property-level financial and operational goals.
- Assist with daily location activities, including customer interactions, evening closing reports, bank deposits, staff scheduling and supervision, month-end reports, cashier shift report audits, time-card monitoring, hiring and training frontline staff, damage claim reviews, petty cash disbursement, and annual budget preparation.
- Courteously answer customers’ questions and assist them as needed.
- Assist with parking equipment maintenance and repair and perform general maintenance tasks as directed by the Facility Manager.
- Report known accidents, observed or suspected company-policy violations, safety hazards, and unusual occurrences to the Facility Manager.
- Assist with cleanup of debris, water, oil spills, and similar materials.
- Maintain thorough knowledge of the garage and of nearby streets, landmarks, and freeways.
- Assist the Facility Manager with other duties as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
