Assistant General Manager Aquatics

Goldfish Swim School•Staten Island, NY

12d

About The Position

The Assistant General Manager - Aquatics is a poolside leadership role responsible for the daily operation and quality of swim lessons, staff development, safety, and the experience of families at the school. The position coaches Swim Instructors and Deck Supervisors, uses attendance and performance information to identify issues and make adjustments, and helps ensure lessons run smoothly and students progress. It also supports hiring, staffing, training, performance management, and certification tracking. During assigned shifts, the Assistant General Manager serves as Manager on Duty and supports the full operation of the school across aquatics, the front desk, and facilities. Goldfish Swim School describes its team as passionate, people-first, and committed to creating a safe, positive experience for children and families. Each school is independently owned and operated, and the local franchisee is the employer; wages, benefits, and employment terms may vary by location.

Requirements

1–2 years of experience in aquatics or youth programming.
Ability to coach others and provide early, frequent, constructive feedback.
Comfort with digital tools and ability to learn new systems quickly.
Safety-first mindset and ability to lead a team calmly under pressure.
Must obtain a Lifeguard Certification through Goldfish Swim School if not already certified.
Must be available for evening and weekend shifts.

Responsibilities

Keep lessons on time, on brand, and at a high level of quality each shift.
Coach instructors on consistent skill evaluation so student move-up decisions reflect readiness.
Use attendance and performance data to identify problems and make timely adjustments.
Review performance trends and communicate expectations to Instructors, Lifeguards, and Deck Supervisors before shifts.
Guide new hires through their training and support them in getting established.
Conduct formal performance evaluations for Instructors and Deck Supervisors, issue corrective action when needed, and recommend hiring and staffing decisions to the General Manager.
Track and maintain staff lifeguard, CPR, and other required certifications and records.
Plan and lead skill-based events and quarterly swim meets.
Lead the pool-deck safety culture and oversee implementation of the facility Emergency Action Plan and other safety procedures; train current staff on the EAP.
Manage coverage and make staffing decisions when call-outs or gaps occur.
Serve as Manager on Duty during assigned shifts, oversee the full operation of the school, support aquatics, front desk, and facilities, and ensure areas meet the Goldfish standard.