Assistant General Manager Apprentice - K12 Food Service - NANA Shareholder opportunity

NANA Management Services•Kotzebue, AK

5d•Onsite

About The Position

The NMS Shareholder Apprentice Program provides motivated Shareholder candidates with 24 months of on-the-job training. Upon successful completion, apprentices are prepared to step into regular full-time employment as fully qualified assistant general managers. The Assistant General Manager of Food Service Apprentice assists the General Manager in overseeing food service operations in a K-12 setting within the Northwest Arctic Borough School District. The district serves approximately 1,850 students across 11 remote village schools in northwest Alaska. The role involves learning to manage food production and quality, ordering for multiple locations, food service staff training, compliance with NSLP guidelines, and meal distribution logistics. The apprentice learns the essential duties of an Assistant General Manager and performs other duties as assigned. Under the General Manager’s supervision, the apprentice develops competence in contract management; culinary program management, including food production, food programs, and food service; people management, including training, hiring, performance management, staffing, and work environment; and financial management, including inventory, procurement, and budgets. The work is mainly indoors in an environmentally controlled setting, with occasional outdoor work to move product. Travel may be up to 25% to various U.S. and remote locations, coordinated by NMS.

Requirements

Must be a shareholder of NANA Regional Corporation, Inc.
High school diploma or GED equivalent.
Valid driver’s license and an acceptable driving record for the past three years to qualify under NMS’ vehicle insurance policy.
Culinary skills, menu development, and high-volume food production skills.
Time management, critical thinking, interpersonal, communication, planning, and organizational skills.
Ability to work independently, prioritize activities, meet commitments, and proactively manage time and a heavy workload.
Ability to conduct training sessions in one-on-one and group settings.

Nice To Haves

One year of commercial kitchen experience preferred.
Computer skills and proficiency with Microsoft Office Suite preferred.

Responsibilities

Learn and understand managed contract terms, conditions, deliverables, services, and scope of work.
Assist with contract client reporting, build positive relationships with contract representatives, and participate in annual client expectation meetings.
Prepare food using standardized recipes, production records, kitchen equipment, and food crediting, including for special diets.
Follow food safety program procedures and health department regulations; prepare daily production records.
Plan and prepare standardized recipes, cycle menus, and meals, including USDA Foods, in accordance with Federal school nutrition program requirements and meal components.
Comply with requirements of applicable retail, marketing, and special food programs.
Apply nutrition guidelines and principles and use resources to integrate age- and grade-appropriate nutrition education with the school nutrition program.
Serve food portions to meet USDA school meal pattern requirements, encourage healthy selections, and accommodate special diets.
Operate the POS system and correctly apply reimbursable meal components, Offer vs Serve, and confidential student eligibility identification.
Provide customer service and promote a welcoming, professional atmosphere.
Plan, schedule, and conduct required training; monitor new-hire training hours and maintain accurate LMS records.
Maintain at least 90% training compliance in the managed unit and communicate training status to the General Manager and direct reports.
Ensure direct reports understand work procedures for their tasks.
Work with the General Manager and recruiting team on job descriptions, candidate screening and interviews, and hiring decisions using the HR iCIMS dashboard.
Support selected candidates through onboarding, including scheduling information, uniforms, and other tasks; ensure new hires receive orientation and site-specific EAP training.
Communicate performance expectations and success measures; coach underperforming employees and develop plans to support improvement.
Participate in progressive discipline when appropriate, annual performance reviews, compensation reviews, and career development conversations.
Ensure adequate staffing and shift coverage, create schedules, manage call-outs, and fill in as needed.
Manage payroll functions by reviewing and approving time cards accurately and on time.
Ensure the work environment meets safety standards, report safety incidents through the SMS, promote NMS core values, and solicit employee feedback.
Manage inventory, including delivery, storage, holds and recalls, FIFO procedures, and reporting.
Understand and oversee warehouse, logistics, and transportation operations.
Implement purchasing procedures to use supplies and USDA Foods appropriately while meeting menu requirements and complying with applicable regulations.
Participate in managing food costs, tracking cost per plate and food waste, and managing staffing costs, including overtime.
Participate in forecasting and preparing annual budgets for managed contracts.
Manage scope creep by ensuring delivered and contracted services are billed and out-of-scope work is not performed without a contract change order.
Ensure financial reports are completed and reviewed, with appropriate action taken, and participate in period reviews.