Assistant Front Office Manager

Trailborn Hotel Management LLC•Wrightsville Beach, NC

21h•$45,000 - $55,000•Onsite

About The Position

We are seeking a highly motivated and experienced-driven Assistant Front Office Manager to join our team at Trailborn Surf & Sound. The AFOM will assist the FOM with daily oversight of our Front Desk operations as well as our Valet/Bell staff operations, as well as support of the Marketplace revenue center. The successful candidate will be responsible for ensuring exceptional customer service, assisting the Front Office Manager with managing and training the Guest Services staff, and ensuring compliance with all Marriott Bonvoy standards, loyalty recognition, and guest engagement initiatives. As the Assistant Front Office Manager, you will play a critical role in ensuring the smooth and efficient operation of our Resort.

Requirements

2+ years of experience in a front office supervisory or management role.
Excellent communication and interpersonal skills.
Strong leadership and team management abilities.
Proficient in Microsoft Office and hotel management software

Nice To Haves

Luxury, lifestyle, or resort experience preferred.
Experience working with Marriott Brand/Marriott Bonvoy standards and guest recognition programs preferred.
Experience with Opera PMS systems.

Responsibilities

Assist the Front Office Manager with overseeing the daily operations of the Front Desk and Valet/Bell staff ensuring exceptional customer service is provided to all guests.
Support operation of the Marketplace.
Assist with the management and training of the Front Desk and Valet/Bell staff, ensuring they are knowledgeable about Resort services, amenities, and local attractions.
Maintain accurate records of all transactions, including guest check-ins, check-outs, and payments.
Weekly reporting on Guest Satisfaction results, action planning and resolution of guest complaints and issues in a timely and professional manner.
Collaborate with other Resort departments to ensure a seamless guest experience.