Assistant Front Office Manager

Arlo Williamsburg•New York, NY

7d•Onsite

About The Position

Arlo Hotels, an independent lifestyle hotel, is actively seeking a dynamic Assistant Front Office Manager. This position is responsible for the daily operation of the front desk and liaising with any area impacting guest service. The role plans, directs, and coordinates activities to ensure exceptional service is achieved. It provides operational support, distributes information, and trains, motivates, and recognizes team members, exercising independent judgment and initiative. This role embraces and effectively lives Arlo Hotels values and culture. It involves managing same day rooms inventory and rate yielding, and taking personal responsibility for correcting service problems and creating memorable guest experiences. The Assistant Front Office Manager will also complete other duties as assigned by the Director of Front Office.

Requirements

Minimum 2 – 3 years in a management position
Hospitality or customer service knowledge
Opera experience

Nice To Haves

Hospitality Diploma or Degree preferred

Responsibilities

Always treats guests with courtesy and respect in a variety of situations.
Displays honesty & integrity.
Oversees the Front Office Department – Lobby Hosts.
Conducts pre-shift meetings.
Communicates effectively to staff using tools such as development reviews, training, departmental orientation and monthly departmental meetings.
Motivates and develops team members.
Maximizes room sales, room revenue and profit.
Delivers outstanding service and creates memorable experiences.
Assists in leading and supervising the operational activities of the front office team within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit margins.
Assigns, coordinates, and supervises work activities of Lobby Hosts.
Trains, mentors and develops Lobby Hosts.
Prepares team member schedules, completes payroll, and monitors labor costs by reviewing daily schedule vs. occupancy and daily operational demands.
Ensures work is completed to include shift closings, room deposits, refunds and rebates. All necessary paperwork is completed.
Conducts performance reviews with reporting team members.
Responds immediately to all emergency situations, completes necessary incident reports, and follows up with guests and staff.
Communicates effectively to staff using tools such as: pre-shift briefings, orientation, activities, short take training and developmental reviews.
Manages same day rooms inventory and rate yielding.
Takes personal responsibility for correcting service problems and creates memorable guest experiences.
Completes other duties as assigned by the Director of Front Office.