Rooms Front Office - Front Office Assistant Manager

Omni Hotels & Resorts•Atlanta, GA

1d•Onsite

About The Position

The Omni Hotel at The Battery Atlanta is seeking an Assistant Front Office Manager to work closely with the Director of Front Office and night staff to ensure maximum Front Office operating efficiency during the evening hours. This luxury hotel is located within steps of Truist Park and is a proud 'play, work, stay' destination, aiming to provide an unforgettable experience.

Requirements

Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
Ability to stand for the entire scheduled shift.
Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
Knowledge of Property Management Systems and related computer programs.
Strong knowledge of Microsoft Office Software.

Nice To Haves

Previous luxury hotel experience is preferred.

Responsibilities

Handle all training with associates to ensure Omni Standards.
Communicate with all department managers on a continuing basis, especially with Night Audit each evening/morning.
Handle all guest complaints, maintaining a satisfactory impression with the guest on resolving any complaints.
Be very familiar with the hotel computer system for training, maintenance, and troubleshooting.
Complete weekly supply inventories to ensure adequate pars.
Complete rate discrepancy report and make needed changes.
Block/assign applicable arrivals for the following day (e.g., V.I.P.'s, ESP's, Special Requests).
Prepare group information sheets.
Complete check-out with balance report.
Complete credit check daily.
Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
Assure knowledge and training of Marketing Programs of the company and hotel.
Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.