Assistant Front Office Manager
About The Position
Frederick Hotel, member of Triumph Hotels is seeking an experienced Assistant Front Office Manager to join the team. This role is responsible for ensuring all Front Office quality standards are complied with and that policies and procedures are consistently applied. The Assistant Front Office Manager will also ensure all staff members are present for their shift and are in compliance with employee handbook guidelines for appearance and uniform standards. A key part of the role involves reviewing the MOD report from prior shifts and following up on issues relating to the department and the guest to ensure guest satisfaction. This position requires strong communication with Housekeeping to ensure VIP arrival rooms are ready for inspection by 1pm and to communicate any late checkouts as soon as possible. The Assistant Front Office Manager will review the Standard of the Day with shift staff, run the arrivals report to verify room coding, and review profile notes for guest information. Encouraging staff to promote TripAdvisor reviews and ensuring all Front of House areas are clean and clutter-free are also important duties. The role ensures staff are posted correctly and bell carts are in good condition. Finally, the Assistant Front Office Manager composes daily recaps to all departments regarding issues and follow-up areas, always keeping the hotel motto in mind: "Anticipate the guest's needs and exceed their expectations" to ensure guests have a great stay and return.
Requirements
- Experienced Assistant Front Office Manager
Responsibilities
- Ensure all Front Office quality standards are complied with and that policies and procedures are consistently applied.
- Ensure all staff members are present for their shift and are in compliance with employee handbook guidelines for appearance and uniform standards.
- Review MOD report from prior shift and follow up with issues relating to the department and the guest to ensure guest(s) are satisfied.
- Communicate with HSKP to have all VIP arrival rooms ready for inspection by 1pm.
- Communicate any late checkouts to HSKP as soon as possible.
- Review the Standard of the Day with shift staff.
- Run arrivals report and verify all rooms are coded with correct rate code, source code and review any profile notes informing of special requests, late arrivals or other pertinent guest information.
- Encourage all staff to mention and promote TripAdvisor reviews to be completed.
- Ensure all areas of the Front of House are clean and clutter free.
- Ensure all staff are posted at their correct posts and all bell carts are in clean and operational condition.
- Compose daily recaps to all departments with any issues of the day and any areas requiring follow up.
- Anticipate the guest's needs and exceed their expectations.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
